Rajeev Ojha Email & Phone Number

Hyderabad, IN

Greater Hyderabad Area

Greater Hyderabad Area

- Stabilize the PtP operations for 250 + teams handling a volume of ~ 3.8 MM invoices i.e ~ 16K daily for 8 entities - Work on delivering 10% YoY prod thru Automation/ BoT’s etc on $20M+ and tracking and driving all process parameters ‘critical to quality’ for process delivery- One of the key transformation levers working with the Digital team to cut over.

Hyderabad Area, India

- Setting up the team to deliver operations spanning across 7 delivery locations, 63 countries, 25 languages, 750+ team size across PtP ( E2E ), OtC ( Cash Application) and Controls and Compliance and Transformation having a portfolio of $ 61MM- Driving continuous improvement initiatives to bring automation, simplification and Standardization of various.

Kolkata Area, India

Managing portfolio of $22 MM comprising of a global team across F&A and ERC having 179 FTE spread across 4 locations globally

Kolkata Area, India

Completed the transition of 15 FTE Payment and EEM Process across 3 ERP’s of a Pharma Major in US with a customer VOC of 100% in Nov 2013 - With this my overall span was 98 FTE - billable- Key drivers- operating at ZERO bench from DAY 1 of transition- ZERO attrition during 2013 and H1 2014 of Band 4 and only 8 attrition- Process Associate during Jan – Oct.

Kolkata Area, India

• Completed the transition of a 10 FTE AP process across multiple ERP’s of a Pharma Major in US with a customer VOC of 100% in Feb 2012Was given additional charge of handling the Global Master Data management team of 30.
• Net Promoter Score maintained @ 100% with !00 % conversion for the outstanding work for my team for H1 & H2’-2012 and H1 ‘2013
• Attrition overall @ 13% during 2012 and 15 % during 2013 Vs Vertical average @ 28% due to maintenance of internal churn and people connect – ZERO attrition of AM/ Manager population

Kolkata Area, India

As a part of my GOLD (Global Leadership Development Program) rotation in role led the Human resources for a Major Pharma Process and publishing client based out of Kolkata- this had 250 FTEs2 key projects driven apart from driving HR best practices across the process with HR function -Driven a project across the specific tower for VIC standardization.

Hyderabad

Leading the complete functioning of 3 processes and reporting the process performance to Process owners in UKPreparing the Standard Operating Procedures, Business Process Manual, and getting the same approved by the clientsMonitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer.

Hyderabad

My primary roles and responsibilities here were - With experience in SAP earlier working with the ERP team on the implementation of SAP for Aegis BPO for 3 locations and for their subsidiaries - Orion/ CFS - Designing the MIS report for the entities above for leadership reporting - As part of the Corporate accounts facilitating daily SAP review of Payment.

Jamshedpur, Kolkata, Hyderabad

I was employed with as a Semi-Qualified Assistant vested with responsibilities to handle clients independently, subject to the review of the Senior Manager/ Partner. Having undergone training in SAP, enabled me to carry out my job responsibilities Working in one of India’s big five firms gave me the experience of handling innumerable audits independently.