Rajeev Rajan Email & Phone Number

Texas, United States

Ontario, Canada

Bengaluru, Karnataka, India

Chicago, Illinois, United States

• Servicing a reputed Wipro Financial Services Customer (Securities and Capital Markets), responsible to drive business growth (OB and Revenue) by enabling Transformation and Innovation solutions for all the areas of the engagement (Infra , Apps , BPO and Digital)• Cross Functional role cutting across all technology towers providing service to the Customer• Manage transformation commitments as per SOW – Drive transformation initiatives as per the agreement in the Statement of Work• Manage future transformation expectation of customer & business - regular working sessions with the Customer stakeholders to understand future requirements from Transformation perspective. • Drive “RUN CONTINUOUS IMPROVEMENT” activities – Enable continuous improvements for the services that are being offered to the Customer• Portfolio Management of all Transformation ad Innovation projects - Lead all Project initiatives associated with Transformation and Innovation• Innovation council - Own and Manage the Joint Innovation Council with a team that includes both the Customer and Wipro tower SMEs/ Technical leads• Transformation Led Growth – Responsible for growing the account from a revenue and order booking perspective

New Jersey, United States

• As part of the Global Consulting team -Cross Functional Services, focusing on business development and consulting in the area of Process Designing, Service Integration and Management and Technology Business Management in conjunction with other cloud and infrastructure offerings• Responsible for top-line growth of Wipro's IT Service Management and SIAM services• Modernizing Service Management - SIAM/MSI Solutions, Service Management beyond IT, IT4IT Strategy, Cost effective IT Governance, Service Management in DevOps and Cloud environment• Incubating the Technology Business Management (TBM) and Apptio practice within Wipro CIS Business• Solution Architect for ITSM propositions ( due-diligence, proposal writing and solution defense )

New Jersey, United States

• End to End Owner of all Transition, Transformation and Cross Functional Solutions for the North America based customers• Responsible to work with Customer stakeholders to assess opportunities, define cost effective solutions utilizing Wipro proprietary solutions• Work with multi-disciplinary technology streams to define cost effective Transition, Transformation and Cross Functional solutions• Participate in joint solution workshops with customer stakeholders at operational and executive levels• Participate in joint project planning for large clients in the areas of Transition, Transformation and Cross Functional Services• Participate in solution discussions and workshops with IT advisors/ consultants in understanding the industry trends and aligning to the customer requirements• Gain expertise and utilize Wipro Proprietary frameworks and Tools (Wipro IPs) while defining and executing solutions:• Participate in IT Service Management conferences / events to gather information about industry trends and best practices to be incorporated in the solution defined for customers across the North America region

Bengaluru, Karnataka, India

• As a Pre-Sales Consultant developed solutions for services Transition, Transformation and Cross Functional Services.• Estimation and costing for solution implementation.• Actively interacted with the clients during the sales phase to highlight benefits of the proposed solution by means of solution presentation and discussions.• Interfaced with the delivery teams for effective solution implementation to achieve stated objectives of the solution.• Leveraged lessons learned during solution implementation to enhance solution development• Worked on enhancing solution development by researching on global best practices.

Bengaluru, Karnataka, India

• Assigned to interface with 100+ clients across Europe, Middle East and Africa region and support Tools Retirement Account Migration (TRAM); interacted with clients to understand their business requirement and define / customize process solutions and prepare proposal• Worked closely with support teams (engineers, architects and executives) to ensure smooth and on-time transformation; interacted with the customer to work their touch points into the new processes and deliver orientation sessions • Gained vast understanding of varying business processes and developed expertise in optimum use of ITIL tools and process solutions with practical approach• Chair meetings and do presentations during Account engagements for technical / business levels• Participate in discussions with engineers, architects and executives

Bengaluru, Karnataka, India

• Perform impact analysis and progress of all changes to E-tech owned Production Environment.• Work on Priority tickets (P1, P2 & P3) in Service Center for all emergency changes in the Infrastructure.• Provide on-call support for any change/release activity in the infrastructure – 24 X 7• Participating in Problem Management activities to get permanent fixes for issues in co-ordination with teams.• Attend CAB meetings to analyses the scheduled change requests.• Safeguard Production Environments.• Monitor emergency changes made outside the Change Control Policy.• Review daily changes very closely.• Ensure all changes have the correct approvals.• Ensure new projects meet the Change Control requirements.• Root Cause Analysis, Management Communication and Client Relationship Management.• Project excellent command of business knowledge and ability to solicit input from internal and external sources.• Troubleshooting Software Version Control Tools (during code releases).• Installing and configuration of Clear Case on all newly build servers.• UNIX and Window OS systems administration including troubleshooting issues.• Prepare a communication plan between the client/stake holders and update the status on a regular basis about the progress of the release activities• Manage Risk/Issue and mitigate in a timely manner with a suitable resolution.

Bengaluru, Karnataka, India

• Provide Support to US Consumer clients for issues related to their portable and desktops (both hardware and software issues).• Systematic and organized approach of support for highly reputed clients.• Provided chat support users for the first time it was introduced in the DELL support function.• Provide trainings and presentation to new hires to give them a better understanding of the process and methods of support.• End-to-End support of all products supplied by Dell.

Kerala, India

• Installation, configuration and administration of Windows NT 4.0 Server• Maintenance and smooth functioning of infrastructure• Network Performance Monitoring and Analyzing• Active Directory Management.• Responsible for all escalated calls• Installation, configuration of devices likes modems, Web Cam, Network Printers.

Bachelor Of Technology (B.Tech.), Computer Science And Engineering

Icse , Isc, Mathematics And Computer Science

School