Rajeev Shanthirasekaran Email & Phone Number

Roles & Responsibilities:• We are engaged in monitoring the servers.• Implement daily health check procedures for multiple environments using N-Central and Logic monitor resulting in improved server devices performance.• Conceptualize and managed incidents, service, and change requests in ServiceNow tools contributing to the efficient resolution of technical issues.• Administer server-related tickets, including incident resolution and L1/L2 troubleshooting.• Have been working Australian business hours.

Colombo, Western, Sri Lanka

JnJ Project - Infrastructure EngineerDomain - Global Storage Management (SAN Team)Roles & Responsibilities:• Contributed to a project called Johnson and Johnson's in North America and having the data centers in countries around the world. We are engaged in monitoring the networking storage.• Implemented daily health check procedures for multiple environments using Putty and ITRSGeneos, resulting in improved system uptime and performance.• Conceptualized and managed incidents, service, and change requests in IRIS ServiceNow tools contributing to the efficient resolution of technical issues.• Administered storage-related tickets, including incident resolution, catalog tasks, and L1/L2 troubleshooting. • Resolve incidents as per the agreed SLAs and Timelines.• Demonstrated expertise in SAN structure and disk allocation, resulting in optimal storage utilization and performance.• Contributed with the third-party vendors and resources in the regions for onsite support (Dell EMC Data Domain, HP Enterprise Technologies, ParkPlace Technology).• Should be willing to work 24/7 shifts and weekends as well.• Working as independently and as a part of a team.• Regularly participating in the shift handover process with previous and incoming shift teams to help sync and transfer any ongoing issues or outages.

Batticaloa District, Eastern, Sri Lanka

Roles & Responsibilities:• Manage and support LAN and WAN Network devices.• Implementing local area network (wired).• Installing network hardware components and cables.• Troubleshooting and resolving issues with the network.• Providing technical support to co-workers.• Performing necessary upgrades to the network infrastructure as needed.

Trinco Road, Chenkalady.

Roles & Responsibilities:• Configured and maintained a variety of network hardware, resulting in improved network performance and reliability.• Remodelled and resolved a wide range of network issues, resulting in minimal downtime and maximum uptime.• Deployed and updated software across various networks, ensuring that all systems were running the latest version and with the best performance.• Collaborated with team members to ensure the successful integration of new hardware and software into the overall network architecture.

Bachelor Of Technology In Network Technology, Network Engineer

National Diploma, Information And Communication Technology Nvq Level - 05

Computer Network Technology Nvq Level - 04