Rajesh Kumar Email & Phone Number

As a Junior IT Support Analyst at Jamieson Wellness, my focus has been on elevating IT customer service operations through meticulous Helpdesk management and robust software application support. My educational background from George Brown College, combined with my hands-on experience, and customer-focused background, has honed my competencies in network engineering and IT operations.Technical Skills:• Operating Systems: Windows (10, 11), Mac OS (Big Sur, Monterey)• System Administration: Active Directory, MS Terminal Server, Microsoft 365 tenant, SaaS platforms, AWS, Microsoft Azure, SAP Administration• Security: Data lifecycle policies (DLP), Cisco Meraki MX firewalls, Endpoint Detection and Response (EDR), Least privilege access controls (PoLP).• VPN: Cisco AnyConnect, Barracuda Firewall• Networking: TCP/IP, DNS, DHCPTechnical Support and Troubleshooting:• Hardware: Installation and troubleshooting of PCs, mobile devices including warehouse Honeywell scanners.• Software: Microsoft Office, SAP, Deacom, QAD, Adobe Acrobat.• Remote Support Tools: ServiceNow, ManageEngine Service Desk and Endpoint Central.Communication and Collaboration:• Customer Service: Excellent communication and problem-solving skills• Collaboration: Cross-functional team collaboration for IT solutions• User Account Management: Permissions, password management, account setupsSpecialized Skills:• SAP Administration: User management, permissions, troubleshooting• VOIP and SIP: MS Teams, Mitel Connect, Logitech, Polycom• Mobile Devices: Apple Business Manager, AutoPilot and Intune MDM, Mobile iOS/Android• Programming: PowerShell, Python, JavaScript• Web Development: HTML, CSS• Database: MySQL