• Leading the implementation of Azure AD, enhancing organizational security and access controls. • Enhancing student enrollment process for B2C operations through a strategic Zoho CRM implementation. • Optimized B2B workflows by managing Salesforce CRM improvements. • Spearheading a new LMS project, improving the student experience and elevating internal delivery standards. • Managing robust data security policies and practices, safeguarding sensitive information confidentiality… Show more • Leading the implementation of Azure AD, enhancing organizational security and access controls. • Enhancing student enrollment process for B2C operations through a strategic Zoho CRM implementation. • Optimized B2B workflows by managing Salesforce CRM improvements. • Spearheading a new LMS project, improving the student experience and elevating internal delivery standards. • Managing robust data security policies and practices, safeguarding sensitive information confidentiality and integrity. • Managing website enhancements, expanding the organization's regional reach.• Supported cost-effective technology acquisitions through in-depth research and analysis of IT solutions. Prepared comprehensive analysis reports to inform decision-making.• Managed the IT procurement process, ensuring cost-effectiveness and vendor compliance through strong relationships and contract negotiations. Show less

• Supported B2C and B2B operations by managing the CRM systems (SuiteCRM & Salesforce).• Led the implementation of a new Learning Management System (LMS), improving both company delivery standards and student access to course content. • Enhanced course feedback and student performance reporting by implementing feedback analytics tools (Boldbi & Power BI). • Optimized course structures and schedules, ensuring efficient resource allocation and alignment with organizational goals… Show more • Supported B2C and B2B operations by managing the CRM systems (SuiteCRM & Salesforce).• Led the implementation of a new Learning Management System (LMS), improving both company delivery standards and student access to course content. • Enhanced course feedback and student performance reporting by implementing feedback analytics tools (Boldbi & Power BI). • Optimized course structures and schedules, ensuring efficient resource allocation and alignment with organizational goals. • Delivered exceptional training experiences by managing program logistics, fostering strong client relationships, and consistently exceeding expectations. • Ensured seamless training delivery by managing both internal and external training venues, overseeing effective coordination, communication, and efficient management to create a conducive learning environment. Show less

• Optimized IT resource allocation by coordinating purchase requisitions for hardware and software, collaborating with vendors to ensure seamless IT maintenance. • Streamlined IT operations by overseeing IT device setup, configuration, and providing exceptional technical and remote access support.• Delivered exceptional training experiences by managing program logistics, fostering strong client relationships, and consistently exceeding expectations. • Ensured seamless training… Show more • Optimized IT resource allocation by coordinating purchase requisitions for hardware and software, collaborating with vendors to ensure seamless IT maintenance. • Streamlined IT operations by overseeing IT device setup, configuration, and providing exceptional technical and remote access support.• Delivered exceptional training experiences by managing program logistics, fostering strong client relationships, and consistently exceeding expectations. • Ensured seamless training delivery by managing both internal and external training venues, overseeing effective coordination, communication, and efficient management to create a conducive learning environment. Show less

• Streamlined IT operations by overseeing IT device setup, configuration, and providing exceptional technical and remote access support.• Delivered exceptional training experiences by managing program logistics, fostering strong client relationships, and consistently exceeding expectations. • Ensured seamless training delivery by managing both internal and external training venues, overseeing effective coordination, communication, and efficient management to create a conducive learning… Show more • Streamlined IT operations by overseeing IT device setup, configuration, and providing exceptional technical and remote access support.• Delivered exceptional training experiences by managing program logistics, fostering strong client relationships, and consistently exceeding expectations. • Ensured seamless training delivery by managing both internal and external training venues, overseeing effective coordination, communication, and efficient management to create a conducive learning environment. Show less

• Supported seamless technology operations: Installed/configured desktops, laptops, and peripherals for optimal user experience and system performance.• Maintained a secure and efficient network: Managed Active Directory (AD) services, troubleshooted hardware/software issues, resolved network problems, and configured network printers/IP telephony.• Delivered exceptional technical support: Provided on-site and remote assistance to end-users, consistently exceeding expectations in… Show more • Supported seamless technology operations: Installed/configured desktops, laptops, and peripherals for optimal user experience and system performance.• Maintained a secure and efficient network: Managed Active Directory (AD) services, troubleshooted hardware/software issues, resolved network problems, and configured network printers/IP telephony.• Delivered exceptional technical support: Provided on-site and remote assistance to end-users, consistently exceeding expectations in resolving IT challenges.• Optimized IT resources: Managed cPanel accounts, maintained a user-friendly Content Management System (CMS), configured and maintained business email accounts with backups, and collaborated with vendors for efficient IT hardware/software procurement. Show less

• Ensured high-quality PCB assembly by conducting thorough visual and functional inspections throughout multiple stages, adhering to strict quality standards. • Collaborated with production managers and engineers to identify and address quality concerns, contributing to process improvements and enhanced customer satisfaction.• Provided data-driven quality reviews to support informed decision-making by management and engineering teams.