• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.• Contribute to short and long-term organizational planning and strategy as a member of the management team.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Analyzed the end to end of the workflow and basis on that made quality/performance parameters for the entire B2C/B2B sales team.• Responsible of making monthly dashboards. • Providing various Monthly status reports other ad-hoc requests for the senior management.• Conceptualize, design and implement MIS reports as required by management information needs.• Day to day follow up and coordination with different teams to ensure timely flow of MIS.• Work with business units/Project Manager to design and develop solutions to key business problems.• Analysis of raw data to identify new performance metrics.• Analyze the data and help the business use the same for the decision making.• Understand requirements, design formats, deploy formats, follow up with Business Development Team, Client Services Department and Quality team and validate data.• Conducts various business software trainings required by sales team.

PROFESSIONAL SNAPSHOT• Analytical bend of mind which enables to resolve critical problem in short interval of time. • Was a part of various re-engineering projects and completely responsibly of making various reports on stiff timelines.• Reporting to Top Management, design and implement reports as required by Management information needs.• Responsible of making weekly and monthly dashboards.• Conceptualize, design and implement MIS reports as required by management information needs.• Analysis of raw data to identify new performance metrics• Analyze the data and help the business use the same for decision making.• Understand requirements, design formats, deploy formats, follow up with Business development Team, Client Services Department and Quality team and validate data.• Core team member of application changes & automation team for COE.• Preparing the process reports / dashboards for external & internal customers.• As a SME transitioning the process remotely& preparing the training modules.• QA’er for the process, which includes providing constructive & consistent feedback to the team members.• Ensuring adherence to laid down procedures & giving feedback where in changes is required.• Responsible for doing various RCA’s & analysis e.g. RCA on accuracy & doing Variation analysis for touch time.• Managing a team of 20 FTEs.• Successfully transitioned the new audit process through remote transition.• Improved the performance level on accuracy of the new audit process from 40%-50% up to 90% customer expectations by doing various MIS automations for the process & standardization of standard operating procedures (SOP).• Was a part of the workout in LTCNB where different procedures were streamlined across processes in LTC e2e, creating positive impact on app to issue cycle time and rework % - The same was well received and appreciated by clients.

• Verification of data entry.• Data cleaning.• Data conversion.• Interaction with client.• Keeping track of the databases.• Involve report generation.• Data formatting.