Technical Support Executive
CurrentInstalling and configuring computer hardware, software, systems, networks, printers, scanners and etc planning and undertaking scheduled maintenance upgrades talking to clients and computer users to determine the nature of problems responding to breakdowns investigating, diagnosing and solving computer software and hardware faults, repairing equipment and replacing parts supervising junior engineering and technical staff obtaining replacement or specialist components, fixtures or fittings maintaining records of software licenses managing stocks of equipment, consumables and other supplies. setting up new users' accounts and profiles and dealing with password issues responding within agreed time limits to call-outs testing and evaluating new technology conducting electrical safety checks on computer equipment.