Maintaining daily and weekly report of import and export of stone.Assisting the team leader in weekly report preparation. Checking scaling report of grader on daily basis.Checking stones invoices of GIA and uploading in the system. Tracking all the job details of GIA and HRD stones.

Co-ordination with various department heads.Building good relationship with clients.Handling incoming call and providing assistance to the customer. Handling all the queries of customers from various sources and answering them at the earliest with the right solution. Identify escalation call and try to resolve at her level.Calling customers of service feedback and resolving complaints. Assisting the team leader in weekly report preparation. Follow-up stones status with GIA and HRD laboratory. Email results to client of GIA and HRD laboratory an daily basis. Conducting meeting with client and GIA.Maintaining Excel-file of client query with open and close issues.Importing results file and emailed to client.Checking of GIA codes and uploads in online side.

Make welcome call to bank customers for address confirmation, provide information about account and take feedback. Give a intimation call for cheque clearing to the customer. Update the interaction reason.

Enter and update customer information in the database.Quality audits of calls calibration seesion,and participate in coaching sessions manage process performance on call Quality. send daily ,weekly and monthly reports to the line manager and fortnightly and quarterly report to the clients.