Retention & Relationship Executive,
Vodafone Essar Cellular Ltd
Vellore Area, India
Job Profile:As a Field Executive in Vodafone Essar cellular Limited, Tamil Nadu, handing all Retentions and Relationship related activities for the Branch.Reduce the churn and visit the churn customers solve the problems and retain.Handling high value customer’s issues like SME, Platinum & Gold solve the problem with immediate effect. Visit the SME, Corporate, Platinum & Gold customers @ Three month once.VAS and DATA up-sale generate the seals lead with the RM… Show more Job Profile:As a Field Executive in Vodafone Essar cellular Limited, Tamil Nadu, handing all Retentions and Relationship related activities for the Branch.Reduce the churn and visit the churn customers solve the problems and retain.Handling high value customer’s issues like SME, Platinum & Gold solve the problem with immediate effect. Visit the SME, Corporate, Platinum & Gold customers @ Three month once.VAS and DATA up-sale generate the seals lead with the RM visit.Handling Data card and Black Berry sales and configuration related issues.Achievements :As achieve the Retention Target 100% @ every month. Up-sale the VAS, data product and improve the sales revenue.Daily profitability report to analyses and improve revenue.Monitoring the churn to improve quality reactivation.Preparing the branch R&R MIS report and send to BM, MCS. Show less