Rajesh Krishnaiah Email & Phone Number

Pleasanton, California, United States

- Integrating Salesforce and OpenAI's ChatGPT, using the Assistant functionality, to parse the purchase orders coming in through the email-to-case flow, validate the data and create sales orders- Managing 2 employees and 3 offshore contractors to support all business applications in the commercial space. Salesforce, Marketo, Zendesk, Qualtrics, Salesloft, ScIleads, Ziflow are some of the applications I manage

California, United States

- Implemented Oracle's Incentive Sales Compensation and Quota Management modules- Implemented Salesforce Field Service + ServiceMax Asset 360 packages- Implemented Clari app for AI driven sales forecasting. Managers can see the impact of sales reps customer interactions (emails and meetings) on deals.- Implemented Salesforce Territory Planning and the Enterprise Territory Management modules- Managed 6 offshore developers and enabled the lightning user experience, and implemented the CPQ advanced approval module

Freemont, Ca

- Managed a team of 3 Salesforce developers and a project manager- Planned and executed the split of Salesforce.com org to support the company divestiture- Upgraded from territory management from version 1 to enterprise territory management (v2)- Migrated service cloud customization from classic to lightning experience- Implemented Salesforce.com Field Service Lightning (FSL) application -- Worked with an implementation partner to customize FSL -- Configured FSL app to match EFI field service needs (Territory, Work Types, Resources, Scheduling Life Cycle, Operating Hours, Skills, etc) -- Migrated metadata, data and attachments from the old FS360 application to FSL -- Converted attachments to Files- Implemented Salesforce's External Identity functionality for several customer facing EFI websites- Migrated knowledge management from classic to lightning- Replaced Adobe Campaign with Marketo application as part of the marketing automation program -- Defined custom data objects (CDO) to overcome Marketo's object depth limitations; implemented Informatica integration to populate CDOs. -- Involved in IP warming to build good reputation of the custom email domain -- Scripted weekly meta-data export and saving it into a "git" repository.- Migrated sales cloud customization from classic to lightning experience.

San Jose, Ca

Lightning migration: Completed lightning readiness checklist and resource & time estimate. Waiting for the management to prioritize this and funding.Evaluated Big Objects to archive historical data and free up data storage.Architected & now implementing Verifone Home, a Salesforce.com community, for customers to buy pre-packaged payment devices and services online and thereby enabling Verifone to deliver devices with customer specific payment options. The SF community is built on Visualforce with bootstrap 3.x, GIACT (3 rd party) integration for ACH validation and Oracle integration for back office order processing. I am managing a team of 4 offshore developers, reviewing their code and ensuring the best practices are followed.Analyzed and eliminated unused Data.com subscription and couple of app exchange apps resulting in $400k savingsPlanned and executed merging of Salesforce.com org of an acquired company with Verifon'e global org. This helped senior leaders view sales pipeline in one place; provided an option to negotiate better license fee with Salesforce.com with the increased license count; unified process for the sales teams and eliminated the need for managing multiple SF orgs and multiple integrations.Managing 2 System Analysts to implement and support various projects: Pardot global rollout, Adobe Sign implementation, Service Cloud implementation for Norway business, Product ranging and Financial Force, etc.Implemented just in time user activation feature along with a job to inactivate users who didn't login for 30 days. This enabled efficient license management and eliminated the need for purchasing more licenses.Implemented Salesforce.com inbound and outbound integrations with Oracle ERP, Workday and Enterprise Data Warehouse using Informatica middleware. Implemented usability improvement through Sales Console, GridBuddy app and custom Visualforce coding.Managing SF org with 1,400 full and 5,000 company community licenses.

I worked on Customer Engagement project and built a Salesforce.com community for AJG Clients to review their policies, request policy changes, interact with their account manager and get news feeds relating to their industry. I managed 1 onsite and 4 offshore developers.As part of this project, I implemented:• TFS for version controlling project artifacts• Continuous integration to catch deployment errors immediately after code check-in. The developers got notified of:o Missing meta-data elements ando Failed unit tests• Automated headless UI smoke testing using Python Unit Test framework and Selenium• Drag and drop multi-file upload capability using Chatter REST API• SAML bearer authentication for proxy posting chatter posts without storing passwords or prompting the user for password• Completely custom UI driven Salesforce community.• REST API driven content management (integration with SharePoint)• Platform Cache for performance improvement, lowering SOQL calls and code execution time.I utilized these features to build the scalable Salesforce.com community:• Partial sandboxes• Chained batch jobs• Fast deployment• Connect API• REST API• Various JavaScript librariesI used Salesforce Mobile SDK toolkit to create a hybrid remote app for the above community on iOS and Android platforms.

Implementing Sales cloud for internal Go To Market team.Implemented Apttus contract management application to manage revenue generating contracts and indirect procurement contracts in one place. This implementation is enterprise wide (global).Defined technical road map for migrating a home grown Siebel based sales channel management application to the Salesforce.com platform.Implemented Salesforce.com sales cloud for various business groups.Developing an app on the force.com platform to manage engineering change requests.Administering 2 salesforce.com orgs with 300 sales users and 300 custom app users.Implemented TradeSphere application for export compliance.Implemented SwiftConfigurator application to manage (create/edit/delete) BR100 in various Oracle Applications (Release 11.5.10 and R12).Mitigated risk with a legacy Micro VAX operating system based application by moving the application to an emulated MicroVAX environment running on MS Windows 2003 server.Implemented a customization to Oracle Apps R12 login screen to authenticate the user against company LDAP directory.Implemented an Oracle Apps concurrent jobs based solution to assist the IT Serbanes Oxley governance policies.Implemented Siebel Campaign and Lead management to assist the marketing team with Return on marketing investment (ROMI) project.Designed and developed an application to automate the proposal creation process using Savvion BPM tool. The application provided various dashboards for the business team to improve the process and reduce the cycle time.

Developed and supported Manufacturing Requirement Planning application built on Informix database using Informix 4GL programming environment.

Developed a Manufacturing Requirements Planning (MRP) application using C programming language on the Unix platform. I worked on the purchase, inventory and shop management modules of MRP.