Rajesh Narayan Email & Phone Number

Mumbai, Mh, In

Navi Mumbai

Responsible for the design, development, implementation and ongoing management of group level visualization and UI/UX requirements. Strategic advisor to the leadership on the long- term visualization and Full stack strategy and roadmap and integrate the team towards Big Data and data Science capabilities.

Hyderabad Area, India

Provide support to Business Advisors, CoE and Business in form of operational reports, dashboard and scorecards. Create efficient and automated Technology solution, enabling all operational units to gain efficiency through eliminating manual activities and having automated way of trackingworkflow and metrics.

Chennai Area, India

Manage team size of 65 Analyst and Team Leads involved in producing HR related reports, scorecards and dashboard for everyone in the Bank. Manage the data security, data setup and back end data upload of information in PeopleSoft (HR Tool). Data assurance of all data elements in PeopleSoft.

Creating scorecard, performance dashboard & Work ForceAnalysis for the clients of Hewitt Associates across the Globe.

Responsibilities:Daily tracking and analyzing of TTs created for the circle. Analyzing customer satisfaction survey, identifying critical concern areas and implementing action plan. Analyzing contact centre calls, identifying cause for repeat calls and action plan for reducing contact centre calls.Analyzing churn trends, devising retention tool to control churn within 1.5% of the customer base. Analyzing billing complaints to reduce non-payment and churning of customers. Monthly generation of Circle Score Card: monitoring of Zonal / Cluster leads along with their respective stores on 10 parameters.Achievements:Brought down % of TTs to less than 2%. Instrumental in achieving reduction in % of TT error from 16% to 7%).

Solapur

Responsibilities:Operation In charge of Cash and Clearing.Supervising daily customer interaction, monitoring complaints / request / queries. In charge of MOTS (Moment of Truth) customer interaction activity. Monitoring and controlling 16 Six Sigma parameter for branch banking. Daily MIS of cash, ATM control, productivity tracker, 3 Way analysis, branch banking metrics.

Responsibilities:Operation: Managing back office activities of customer service department.Quality Control: Process monitoring & re-engineering to achieve zero error process. Handling Customer Satisfaction Activity: Analysing output for improvement of existing process, improving SLA & Service Delivery Processes, implementing Quality audits for all service delivery processes.MIS: Preparation of Daily / Weekly / Monthly reports. relating to all Customer Service Activities along with trends and analysis.Generating monthly / quarterly manuals: Highlighting achievements / area of improvement, process re-engineering, work carried out versus error ratio. Daily auditing of all back office activity.

Responsibilities:Accounting of daily cash, cheque entries, preparing cash sheets and passing journal and ledger entries.Preparing reconciliation statements. Helping in working out Trial Balance and Balance Sheet.

Responsibilities:Assigning & Quality Control of Data Entry jobs, Office management, and correspondence with clients in USA.

B Com, Business Entrepreneurship

Business Analytics

Advance Post Graduate Diploma, Computer System And Management

Training on Building Manager Efficiency, Managing Conflicts and Power of World View (Culture diversity)