• Spearheading the key aspects of IT Infrastructure management including roadmap planning, implementation & operations of all technology infrastructures including Data Security, Backup, and DR • Overseeing the L1&L2 support operations, SPOC for top management; accountable Datacenter migration, branch office setup and Ensuring the milestones are met as per the project timelines• Development of enterprise standards & technology architecture & the IT operations governance process… Show more • Spearheading the key aspects of IT Infrastructure management including roadmap planning, implementation & operations of all technology infrastructures including Data Security, Backup, and DR • Overseeing the L1&L2 support operations, SPOC for top management; accountable Datacenter migration, branch office setup and Ensuring the milestones are met as per the project timelines• Development of enterprise standards & technology architecture & the IT operations governance process • Evaluate product and vendor to ensure onboarding best in class technologies and partners by leveraging strategic vendor partner relationships • Formulate corporate IT policies, guidelines & standards to perform the overall infrastructure management, the information security management, and the service desk support • Participate in budget meetings, monitor and report the performance of IT infrastructure and network components against KPIs and take preventive measures to minimize interruptions • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts • Administer operations for rendering & achieving quality services; managing user grievances, resolved queries & issues within TAT; advised alternate solutions to problems and ensured adherence to SLA • Map recurring problem areas & pass information to problem management; check the assigned problems are defined as per the Problem Management Process, follow-up with problem owners & ensure timely resolution by organizing meetings • Accountable for the transition of services to the operations team by ensuring all compliance and operational details are taken care off• Partake in Project kick-off meetings and Project related change control• Identifying and finding alternatives for project risks and updating the risk register accordingly Show less