* Deliver end-to-end Enghouse system implementation/rollouts specifically Arc, CC/Zeacom(Cisco, Skype for Business, NEC, Avaya), CCSP/CosmoCom, QMS/Callrex & SIP-based VOIP / PBX based solutions at customer site managing key customer, Partner, and internal stakeholders and meeting customer business requirements.* Consulting/Design Services - offer advice on best business practices in relation to product features/functions and customer requirements.* Produce professional and accurate… Show more * Deliver end-to-end Enghouse system implementation/rollouts specifically Arc, CC/Zeacom(Cisco, Skype for Business, NEC, Avaya), CCSP/CosmoCom, QMS/Callrex & SIP-based VOIP / PBX based solutions at customer site managing key customer, Partner, and internal stakeholders and meeting customer business requirements.* Consulting/Design Services - offer advice on best business practices in relation to product features/functions and customer requirements.* Produce professional and accurate documentation.* Collaborate with other members of the professional services as well as Engineers (Development) and Support teams to achieve a successful outcome for our customers.* Deliver end user training* Plan and undertake full software/configuration testing and validation.* Support the planning, implementation, and migration of applications and infrastructure services via SCCM. * Support Azure Apps & Microsoft Entra / MS Graph App Integrations.* Troubleshoot and find the solution to technical problems.* Ensure projects are delivered in accordance with best practices, agreed on standards and meet internal profitability and utilization levels. Show less

Telstra/NAB Project:Stage UCS (Cisco 4300 Routers and 3850 Switches) on roughly 900 sites as per the design.Analyze and optimize the pre-build site configuration, implement and perform quality checks as per the client's requirements.Install and configure ESXi/VMWare and document and update all installed operating systems, application software, and system management/monitoring tools.Complete the transition of built systems into production via release and change… Show more Telstra/NAB Project:Stage UCS (Cisco 4300 Routers and 3850 Switches) on roughly 900 sites as per the design.Analyze and optimize the pre-build site configuration, implement and perform quality checks as per the client's requirements.Install and configure ESXi/VMWare and document and update all installed operating systems, application software, and system management/monitoring tools.Complete the transition of built systems into production via release and change management.Complete all tasks with a customer focus.Investigate and troubleshoot config issues/defects.Responsible for implementing complex integration environments required for testing challenging technical solutions.Work closely with a project support team to ensure networks are designed and ordered as per the customer's technical specifications.Build test environments in accordance with environment designs.Validate and verify activities to ensure the integrated and delivered solution meets requirements, including gathering evidence, auditing, conducting meetings, and performing analyses.Attend regular project status meetings and report progress.Coordinate the configuration of test environments to ensure solution integration, including necessary data to be loaded into each element of the solution.Ensure alignment of test environments with design documents.Assist the test manager in investigating issues and/or defects.Diagnose and resolve network/environment and integration faults. Show less

ANDTEK GbmH* Level #3 Support: Installation, configuration & maintenance of AND Phone Application Server(APAS- Call Center, Attendant Console, Manager-Assistant, Voice Recording, IVR solutions)and Cisco Unified Communication Manager.* Professional Services: Installations of APAS- On Site Installation & Remote Installation.* Troubleshooting and Fault/Log analysis of APAS / CUCM for Cisco Partners / ANDTEKcustomers.* APAS testing - Manual , Automated and… Show more ANDTEK GbmH* Level #3 Support: Installation, configuration & maintenance of AND Phone Application Server(APAS- Call Center, Attendant Console, Manager-Assistant, Voice Recording, IVR solutions)and Cisco Unified Communication Manager.* Professional Services: Installations of APAS- On Site Installation & Remote Installation.* Troubleshooting and Fault/Log analysis of APAS / CUCM for Cisco Partners / ANDTEKcustomers.* APAS testing - Manual , Automated and performance testing. Show less

Level 3 technical support of Juniper VPN SA gateways.Case escalation from support to the development team.Generated reports based on the performance of case, call, and queue management (SLA).Resolved technical issues related to all Juniper VPN products on Windows, Linux, and Mac operating systems.Application software includes Juniper IOS, Microsoft Windows Server, Windows Active Directory, Microsoft Office, Adobe products, Citrix XEN-App and XEN-Desktop, and most of the AAA… Show more Level 3 technical support of Juniper VPN SA gateways.Case escalation from support to the development team.Generated reports based on the performance of case, call, and queue management (SLA).Resolved technical issues related to all Juniper VPN products on Windows, Linux, and Mac operating systems.Application software includes Juniper IOS, Microsoft Windows Server, Windows Active Directory, Microsoft Office, Adobe products, Citrix XEN-App and XEN-Desktop, and most of the AAA involving AD, LDAP, RADIUS, RSA, SSO, certificates, and one-time dual-authentication servers. Show less

Incident/problem management, troubleshoot and address daily issues, and be responsible for the incident management lifecycle.Technical support - Corporate data and voice network.Disaster recovery testing.Cisco VoIP configuration and setup.Cisco CME, Call Manager, and voicemail clusters.VPN installation and troubleshooting.

General Office Admistration New employee training Weekly & Monthly Compliance auditsPhone & Broadband sales Troubleshooting VPN,phone,blackberry,UMTS connectivity issue.