Rajesh Rao Bathina Email and Phone Number
Rajesh Rao Bathina personal email
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Results-driven Data Scientist and Operations Leader with over 19 years of experience delivering digital transformation, business process improvements, and operational excellence. Proven expertise in developing AI-driven models, Six Sigma methodologies, and lean practices that generate substantial business savings and performance improvements. Recognized for leading global process improvement initiatives, deploying advanced AI solutions, and driving organizational change to enhance data quality and decision-making. Strong leadership in cross-functional team management with a focus on leveraging data science for strategic business outcomes.Key Highlights:Developed and implemented Generative AI models for structured and unstructured data analysis, resulting in a 15% increase in user engagement and optimized decision-making processes.Built a Multi-Agent System using LangGraph involving SQL Agent and RAG Model and authored medium article showcasing thought leadership in AI, multi-agent systems, and cutting-edge technology. This article demonstrates expertise in orchestrating agents to solve complex problems involving data retrieval and structured query analysis.Led a team to the 2nd runner-up position in the ASQ South Asia Team Excellence Award by spearheading a global process improvement initiative using the Hoshin planning framework, enhancing web publication processes to 4 Sigma, and achieving $1 million in cost savings.Led cross-functional teams to deliver $3.2 million in cost savings through process design and digital enablement strategies in global sales operations.Expertise in Six Sigma and Lean methodologies, with a proven track record of implementing process improvements that drive operational efficiency. Demonstrated proficiency in project management, including requirements gathering, root cause analysis, and change management to ensure successful implementation of new processes and technologies.
Brillio
View- Website:
- brillio.com
- Employees:
- 2262
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Sr Leader Data Science - Ai And Generative Ai Service DeliveryBrillio Nov 2024 - PresentHyderabad, Telangana, IndiaOversee the end-to-end delivery of AI services, ensuring alignment with business objectives and client expectations. Define and manage service-level agreements (SLAs) and key performance indicators (KPIs) for AI solutions. Identify opportunities for leveraging AI and Generative AI to address business challenges or improve processes. Collaborate with R&D teams to ensure alignment between innovation and service delivery.
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Sr Data Science Professional - Ai Innovation And Generative AiKimberly-Clark Jun 2022 - Nov 2024Developed and implemented advanced Generative AI models for data analysis, enhancing data retrieval and query analysis.• Designed and deployed a Multi-Agent System using LangGraph, SQL Agent, and RAG Model.• Authored a thought leadership article on Medium, showcasing expertise in AI technology advancements. -
Sr Advisor Machine Learning EngineerDell Technologies Mar 2021 - Jun 2022Hyderabad, Telangana, India -
Sr. Program Manager - Support Site Quality OperationsDell Technologies Jul 2017 - Jun 2022Hyderabad Area, IndiaAs a Program Manager of eServices Quality Program Operations, I need to help shape, guide, manage the evolution of the executive strategy. Work closely with business, technology and product leaders across all of the Dell EMC and the members of the leadership team. Drive best in class operational processes of road mapping, prioritization and conducting root cause analysis when needed.• Manage Online Support quality program operations, with specific emphasis on Consumer and … Show more As a Program Manager of eServices Quality Program Operations, I need to help shape, guide, manage the evolution of the executive strategy. Work closely with business, technology and product leaders across all of the Dell EMC and the members of the leadership team. Drive best in class operational processes of road mapping, prioritization and conducting root cause analysis when needed.• Manage Online Support quality program operations, with specific emphasis on Consumer and Enterprise support group• Drive Support site availability, content accuracy and CSAT improvement strategy• Improve project management framework to optimize business operations and deliver best in class online services• Identify, quantify, present and drive impact oriented actions using advance analytics. • Working on complex problems where analysis requires in-depth evaluation, escalation and functional/feasible solutions. For example tying the CSAT results with Web Failure rate and quantifying the impact on the overall customer experience. Identifying the relationship between Social media feedback, Cost of Dissatisfaction and web Failure rate at the product level thereby arriving at root cause analysis Show less
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Program Manager – Global EsupportDell India Pvt Ltd May 2011 - Mar 2021Hyderabad Area, IndiaDriving contacts reduction strategy for global customer care contact center. Improving online efficiencies which result into annual cost savings of up to $2 million dollars for Global customer care operations. Own and manage end-to-end program from concept to launch of highest trafficked applications.Key responsibilities:• Leading global planning, development and deployment of customer self-help initiatives like order status tool, online invoices, online returns and care case… Show more Driving contacts reduction strategy for global customer care contact center. Improving online efficiencies which result into annual cost savings of up to $2 million dollars for Global customer care operations. Own and manage end-to-end program from concept to launch of highest trafficked applications.Key responsibilities:• Leading global planning, development and deployment of customer self-help initiatives like order status tool, online invoices, online returns and care case status tool• Envisioning multiyear strategy for the program. Defining and initiating projects, analyzing traffic trends and measuring web failure rates• Presenting financial benefits and customer satisfaction results to the executive management team Show less
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Site Manager For North America - Global EsupportDell Sep 2014 - Jul 2017Hyderabad Area, India• Leading cost reduction strategy and process improvement for Online Support web site• Improving Resolve rates and Web adoption rate for Dell Support Web site• Improving overall site wide Customer Experience and reducing off line contacts to Contact centers
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Content ManagerDell Jul 2007 - May 2011BangaloreDriving enterprise product launches on Dell.com in 26 different languages and in 105 countries, • Managing launch schedules and resource management. Delivering 100% on SLA and quality metrics.Key responsibilities:• Spearheading the global redesign of the large business site, increasing site traffic by 3 folds within 6 months• Defining content strategies and standard operating processes used to create, update, and sustain online content to improve user experience•… Show more Driving enterprise product launches on Dell.com in 26 different languages and in 105 countries, • Managing launch schedules and resource management. Delivering 100% on SLA and quality metrics.Key responsibilities:• Spearheading the global redesign of the large business site, increasing site traffic by 3 folds within 6 months• Defining content strategies and standard operating processes used to create, update, and sustain online content to improve user experience• Incorporating Interactive elements and e-commerce initiatives [search and assisted navigation] which resulted into faster conversion rates and lesser clicks Show less
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Software EngineerGreytrix Technologies Dec 2006 - Jul 2007Mumbai Area, IndiaProviding customization of SAGE CRM and ERP solutions. Successful Data Migration from Smaller ERP systems to larger and more sophisticated ERP systems for Smaller and medium business clients.
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Web Developer And Module Leader At Eclerx Services Pvt LtdEclerx Apr 2005 - Dec 2006Mumbai Area, IndiaDeveloping media centered web pages for fortune 500 clients. Worked closely with clients to conceptualize, design and launch Internet Sites
Rajesh Rao Bathina Skills
Rajesh Rao Bathina Education Details
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Big Data Analytics And Optimization -
Sales And Marketing -
Bachelor Of Computer Application
Frequently Asked Questions about Rajesh Rao Bathina
What company does Rajesh Rao Bathina work for?
Rajesh Rao Bathina works for Brillio
What is Rajesh Rao Bathina's role at the current company?
Rajesh Rao Bathina's current role is Generative AI Development | Data Scientist | Six Sigma | Program Management | Business Process improvement and Operations Leader.
What is Rajesh Rao Bathina's email address?
Rajesh Rao Bathina's email address is b_****@****hoo.com
What schools did Rajesh Rao Bathina attend?
Rajesh Rao Bathina attended International School Of Engineering (Insofe), Indian Institute Of Management, Calcutta, Indira Gandhi National Open University.
What skills is Rajesh Rao Bathina known for?
Rajesh Rao Bathina has skills like Returns, Writing, Stakeholder Management, Employee Benefits, Books, Adobe Contribute, Core Technologies, Telugu, Community, Fortune 500, Marathi, Performance Metrics.
Who are Rajesh Rao Bathina's colleagues?
Rajesh Rao Bathina's colleagues are Prashanth Inti, Neeharika Jinka, Suhas B M, Chervirala Sai Pranathi, Rakesh Kumar, Deepali Davalbhakta, Murali Chepuri.
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