Rajesh Rao Bathina Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Oversee the end-to-end delivery of AI services, ensuring alignment with business objectives and client expectations. Define and manage service-level agreements (SLAs) and key performance indicators (KPIs) for AI solutions. Identify opportunities for leveraging AI and Generative AI to address business challenges or improve processes. Collaborate with R&D teams to ensure alignment between innovation and service delivery.

Developed and implemented advanced Generative AI models for data analysis, enhancing data retrieval and query analysis.• Designed and deployed a Multi-Agent System using LangGraph, SQL Agent, and RAG Model.• Authored a thought leadership article on Medium, showcasing expertise in AI technology advancements.

Hyderabad, Telangana, India

Hyderabad Area, India

As a Program Manager of eServices Quality Program Operations, I need to help shape, guide, manage the evolution of the executive strategy. Work closely with business, technology and product leaders across all of the Dell EMC and the members of the leadership team. Drive best in class operational processes of road mapping, prioritization and conducting root cause analysis when needed.• Manage Online Support quality program operations, with specific emphasis on Consumer and … Show more As a Program Manager of eServices Quality Program Operations, I need to help shape, guide, manage the evolution of the executive strategy. Work closely with business, technology and product leaders across all of the Dell EMC and the members of the leadership team. Drive best in class operational processes of road mapping, prioritization and conducting root cause analysis when needed.• Manage Online Support quality program operations, with specific emphasis on Consumer and Enterprise support group• Drive Support site availability, content accuracy and CSAT improvement strategy• Improve project management framework to optimize business operations and deliver best in class online services• Identify, quantify, present and drive impact oriented actions using advance analytics. • Working on complex problems where analysis requires in-depth evaluation, escalation and functional/feasible solutions. For example tying the CSAT results with Web Failure rate and quantifying the impact on the overall customer experience. Identifying the relationship between Social media feedback, Cost of Dissatisfaction and web Failure rate at the product level thereby arriving at root cause analysis Show less

Hyderabad Area, India

Driving contacts reduction strategy for global customer care contact center. Improving online efficiencies which result into annual cost savings of up to $2 million dollars for Global customer care operations. Own and manage end-to-end program from concept to launch of highest trafficked applications.Key responsibilities:• Leading global planning, development and deployment of customer self-help initiatives like order status tool, online invoices, online returns and care case… Show more Driving contacts reduction strategy for global customer care contact center. Improving online efficiencies which result into annual cost savings of up to $2 million dollars for Global customer care operations. Own and manage end-to-end program from concept to launch of highest trafficked applications.Key responsibilities:• Leading global planning, development and deployment of customer self-help initiatives like order status tool, online invoices, online returns and care case status tool• Envisioning multiyear strategy for the program. Defining and initiating projects, analyzing traffic trends and measuring web failure rates• Presenting financial benefits and customer satisfaction results to the executive management team Show less

Hyderabad Area, India

• Leading cost reduction strategy and process improvement for Online Support web site• Improving Resolve rates and Web adoption rate for Dell Support Web site• Improving overall site wide Customer Experience and reducing off line contacts to Contact centers

Bangalore

Driving enterprise product launches on Dell.com in 26 different languages and in 105 countries, • Managing launch schedules and resource management. Delivering 100% on SLA and quality metrics.Key responsibilities:• Spearheading the global redesign of the large business site, increasing site traffic by 3 folds within 6 months• Defining content strategies and standard operating processes used to create, update, and sustain online content to improve user experience•… Show more Driving enterprise product launches on Dell.com in 26 different languages and in 105 countries, • Managing launch schedules and resource management. Delivering 100% on SLA and quality metrics.Key responsibilities:• Spearheading the global redesign of the large business site, increasing site traffic by 3 folds within 6 months• Defining content strategies and standard operating processes used to create, update, and sustain online content to improve user experience• Incorporating Interactive elements and e-commerce initiatives [search and assisted navigation] which resulted into faster conversion rates and lesser clicks Show less

Mumbai Area, India

Providing customization of SAGE CRM and ERP solutions. Successful Data Migration from Smaller ERP systems to larger and more sophisticated ERP systems for Smaller and medium business clients.

Mumbai Area, India

Developing media centered web pages for fortune 500 clients. Worked closely with clients to conceptualize, design and launch Internet Sites

Post Graduate Program, Big Data Analytics And Optimization

Executive Management In Sales And Marketing, Sales And Marketing

Bca, Bachelor Of Computer Application

BCA