Rajesh Umale Email & Phone Number

India

Bengaluru Area, India

Group member managing End User Computing for Ocwen globally, offices spread across US & Asia. Primary responsibility of managing Asia operations spread across India and Philippines.

Apac Region

Leading the End User Computing Support and Licensing for India and Philippines. Team supported 10 offices with 11000+ employees across India and Philippines region. Established a IVR team to support first call resolution. Established 24*7 Executive Support team. Providing SMART hand support to infrastructure teams. Migrated 5000+ employees from three different locations to a single facility. Key member of the new facility planning and execution. Addressed client audits and compliance… Show more Leading the End User Computing Support and Licensing for India and Philippines. Team supported 10 offices with 11000+ employees across India and Philippines region. Established a IVR team to support first call resolution. Established 24*7 Executive Support team. Providing SMART hand support to infrastructure teams. Migrated 5000+ employees from three different locations to a single facility. Key member of the new facility planning and execution. Addressed client audits and compliance requirements. Show less

Bengaluru Area, India

Managed Mainframe and AS400 application support. Responsibility to maintain 99.95 % uptime. Travelled On-Site for Business Transition to Offshore. Release & Change management. System Health management for IBM System I Servers & IBM Mainframe. Client Audits, PCI, SOX, SARBOX Compliance, External Audits and RFP’s. Incident management, Patch & Upgrade management. Capacity management & workload analysis. Encryption and Security management. Data center migration. Disaster Recovery Site Setup and… Show more Managed Mainframe and AS400 application support. Responsibility to maintain 99.95 % uptime. Travelled On-Site for Business Transition to Offshore. Release & Change management. System Health management for IBM System I Servers & IBM Mainframe. Client Audits, PCI, SOX, SARBOX Compliance, External Audits and RFP’s. Incident management, Patch & Upgrade management. Capacity management & workload analysis. Encryption and Security management. Data center migration. Disaster Recovery Site Setup and Annual DR Audit drills. Clients managed American Express, Capital One, CHASE, Bank of America, Barclays, GE, Citibank. Part of the core team migrating Legacy application from Mainframe to AS400. Show less

Mumbai Area, India

Responsibility of managing Desktop Support and ServiceDesk. Rose for a position of ‘Field service Engineer’ to ‘Manager’. Managed Desktop Support teams across India & US locations comprising of 27 Field Service Engineers. Managed the ServiceDesk team of 20 Service Desk Analysts. POC for Executive & Senior Management during Outages. SDM role to ease communication between Business Heads & Technical Heads. Hosted Incident Management Calls. Managed Software licensing & vendor audits. Travelled… Show more Responsibility of managing Desktop Support and ServiceDesk. Rose for a position of ‘Field service Engineer’ to ‘Manager’. Managed Desktop Support teams across India & US locations comprising of 27 Field Service Engineers. Managed the ServiceDesk team of 20 Service Desk Analysts. POC for Executive & Senior Management during Outages. SDM role to ease communication between Business Heads & Technical Heads. Hosted Incident Management Calls. Managed Software licensing & vendor audits. Travelled On-Site to overview Hardware refresh of US offices. Introduced cost savings on maintenance renewals and reduced downtime by establishing in-house depot at fraction of cost. Appreciated by Chairman and Dept VP. Formed an incident management team for providing swift response to outages. Show less

Executive Program In Business Management, Business Administration And Management, General, Good

Be Electronics, Electronics & Telecommunications

Education record