• ECOMMERCE: Technical Product Manager for the last mile delivery platform and mobile app used by gig workers to deliver online orders to customers from Walmart stores.• PRODUCT VISION: In collaboration with cross-functional teams, laid out the product vision, product strategy, and an actionable roadmap focused on driving incremental growth of the last mile delivery platform.• AI, ML, DATA SCIENCE: Worked with data scientists on machine learning models to minimize the cost of deliveries and maximize on-time delivery rates, by modeling several parameters related to last mile deliveries.• DATA-DRIVEN DEVELOPMENT: Followed a highly data-driven approach to maximize chances of success, e.g. by running simulations on large historical data sets to identify and validate opportunities before implementing solutions.• UX DESIGN: Partnered with UX design to build and refine a set of features on the Spark Driver mobile app that enabled gig workers to shop and deliver grocery orders.• SOFTWARE DEVELOPMENT CYCLE: Led the development of new platform and mobile app features with cross-functional teams spread across multiple geographic locations worldwide. Created technical product requirements, conducted sprint planning, stakeholder demos, test case reviews, leading testing efforts, go-to-market (GTM) strategy, planning releases, and reporting metrics.• MARKET RESEARCH: Validated the market size and opportunity for shopping and delivery of grocery orders, by conducting market research, competitor analysis, and data analysis.• STAKEHOLDER MANAGEMENT: Influenced a complex array of stakeholders from the U.S. and international markets to align on a multi-tenant strategy to execute and launch features successfully in both markets while maximizing code reuse.• SKILLS: UX Design, SQL, BigQuery, AI, ML, Data Analysis, Market Research, Agile Development, User Stories, Confluence, JIRA.

• ECOMMERCE: Technical product manager for payment, digital wallet, Kohl's credit card,Kohl's Cash, loyalty, promotions, shopping flow, cart, checkout, chatbots, mobile app, and consumer privacy.• AI/ML: Built machine learning models that identified users with a low likelihood of conversion and presented personalized offers to these users in real time as they shopped on kohls.com, thereby increasing conversion rates.• PAYMENT PLATFORM: Launched end-to-end experience for customers to pay their Kohl’s credit card bills on kohls.com and mobile app, increasing revenue for Kohl's card, and retention rate of Kohl's card customers.• CHATBOT: Evaluated multiple chatbot vendors, signed a contract with one vendor, and launched a chatbot in 2 months with no funding for the project.• DATABASES: Audited dozens of enterprise databases storing customer personal data and consolidated customer identities across these systems to increase accuracy of customer profiles and improve data integrity.• CONSUMER PRIVACY: Innovatively automated the extraction of customer personal data from BigQuery data warehouse using SQL scripts, and compiled the results into a customer-friendly format, streamlining the "right to know" process for consumer privacy laws.• KOHL'S REWARDS: Contributed to the growth of Kohl's Rewards program by simplifying the program, e.g. by enabling members to earn rewards directly in Kohl's Cash instead of Yes2You points, which were difficult for customers to understand.• A/B TESTING: Tested several ideas in customers' journey online and in store related to Kohl's credit card, Kohl's Rewards, Kohl's Cash, personalized real-time offers, product pricing based on offers in customers' digital wallets, etc.• PROCESS IMPROVEMENT: Proposed an innovative internal tool designed to automatically identify impactful bugs and prioritize bugs based on estimated revenue loss, showcasing a commitment to process improvement.

• PAYMENT PLATFORM: Product owner for Payment APIs that enabled payment processing for credit cards, debit cards, and PayPal, across digital channels, with support for auth+capture, immediate capture, delayed capture, split capture, void, refund, and 3D secure authentication.• APIs / WEB SERVICES: Led the effort to build web services for a feature that allowed unbanked and cash-preferring customers to reserve items online and pay for them in cash at any Walmart store.• CROSS-BORDER PAYMENTS: Explored opportunities in cross-border ecommerce with the objective of increasing checkout conversion by localizing the buying experience, offering local payment methods, and supporting local currencies.

• CART, CHECKOUT, PAYMENTS: Product owner for shopping, cart, checkout, and payments.• A/B TESTING: Migrated users to a new responsive Cart and Checkout by A/B testing the new Checkout with specific user segments and measuring impact on each segment before migrating more user segments.• AGILE DEVELOPMENT: Trained in agile methodology, prioritizing roadmap items, backlog grooming, sprint planning, writing user stories.• METRICS: Obsessively tracked and improved metrics related to Cart and Checkout, and became proficient with analytics tools like Adobe Analytics, Adobe Target, Splunk, ClickTale to understand customer behavior.

• Launched kaanoon.com, a leading online marketplace for paid legal advice in India, successfully used by consumers worldwide for seeking legal advice related to the jurisdiction of Indian courts. Integrated PayPal, Stripe, CCAvenue, and Instamojo payment processors for receiving payments in multiple currencies.• Launched and sold trackitt.com, the #1 community website for U.S. green card seekers.• Launched and sold lawbench.com, an online marketplace for affordable paid legal advice in the U.S.

• SELLERS: Implemented multiple large features for sellers: Bulk listings for sellers, Saving sell flow as a draft, Listing items in lots, Listing items for local pickup and delivery, etc.• BUYERS: Implemented search enhancements for buyers searching for items in their neighborhood for local pickup and delivery.• PATENT IDEAS: Proposed 12 innovative ideas and filed four U.S. patent applications.