Rajinder Kaur Email & Phone Number

Dubai, United Arab Emirates

• Optimizing Learning and Development through advanced Human Capital Management (HCM) SaaS platforms and Azure cloud solutions. • Conducting live product demonstrations, addressing pain points efficiently.• Collaborating with stakeholders to define requirements and translating them into technical specifications.• Writing detailed functional specifications for new features using HCM SaaS capabilities.• Supporting QA with test plans, leveraging HCM tools.• Leading implementation and rollout plans for new products, utilizing HCM SaaS and Azure.• Expertise in JIRA for efficient ticket management and project deadlines.• Monitoring post-launch performance and utilizing feedback for iterative improvements.• Applying Scrum methodology, emphasizing communication and organization and my approach integrates technology, project management, and collaboration for streamlined and efficient Learning and Development processes.

United Arab Emirates

• Orchestrated the transition from manual HRMS to EHRMS, ensuring a smooth alignment between Business and IT processes.• Proven expertise in effective task management, bridging business perspectives and technical requirements, showcasing a talent for translating business needs into clear and comprehensive technical requirements.• Prepared client documentation on the HCM platform, showcasing my ability to communicate complex technical problems in a clear and accessible manner.

Dubai, United Arab Emirates

• Provided comprehensive solutions for visa applicants through VFS Global.• Assist new hires with the training processes and assist in transition• Facilitated new hire training and managed escalations related to visa issues.

Hyderabad, Telangana, India

• Orchestrated live webcasts in collaboration with Partners, Principles, and Directors, demonstrating effective communication and coordination skills.• Managed end-to-end event setup, ensuring seamless execution from content creation to technical support during live webcasts.• Served as the producer for live webcasts, overseeing slides and providing technical support to the audience, showcasing proficiency in event management.• Took ownership of attendance management, actively monitoring and ensuring participation, subsequently preparing, and disseminating pre- and post-show communications and reports.• Provides an integrated re-engineered, lean approach to managing internal users through Calls, Chats, Emails, Webforms and Voice mails if they have any issue related to any business-related application• Work on the SAP application and Service Desk and create tickets for each interaction with detailed documentation• Always been consistent on Stack and received a Wall of Distinction in the year of 2014 for the performance and received numerous WOW compliments.

Hyderabad, Telangana, India

- Responsible for reaching out to customers in business firm & acquiring new business- Positioning total solution for business customers by speaking to the IT person and understanding what kind of a network set up they require- Responsible for achieving revenue Week on Week and delivering the numbers in the Outbound Space

Master Of Business Administration - Mba, Business Analytics, First Division With Distinction

Professional Diploma In Ux Design, Ux Designer

Certification In Digital Marketing, Digital Marketing

Bachelor’S Degree, Accounts (Honors)