Currently, a full-time student of Bachelor of Tourism Management at Capilano University (completing December 2021), I am passionate about developing my career in Hospitality Industry by providing excellent service to tourists visiting British Columbia. During my course, I have enhanced my knowledge about effective strategies that can work in the modern world to maximize revenue. Passion, steadfastness, intensity, curiosity, impatience, and fiercely loyal are all qualities that have enabled me to succeed in life.With one year experience of as a Receptionist at Hyatt Hotel, Amritsar, India, I have realized what it takes to provide first-class service. Due to the location of this Hotel, I had successfully dealt with above 100 visitors from all over the world in each day. Although I am fluent in English, Punjabi, and Hindi working in this position I have also learned basic Mandarin. Along with my studies, I am working part-time as a Cashier in customer service in the Buy Low Foods Grocery store. In this position, I understand what customer requirements to deliver solutions. I have realized that the skills that I have, can work to deal with people of any country, no matter from which culture they belong. My skills support me in handling different natures customers, building personal relationships with them, and contributing to the success of the store by increasing their guest satisfaction score. My passion for work and love to communicate with people, motivate me to make my career in the Hospitality industry. My study, along with my experience, have developed my understanding about what are the key things and skills to manage a tourism business. I am looking forward to utilizing the knowledge and skills that have developed through my course and also from my experience, in Canada on the biggest level.I am currently seeking a Hotel Management opportunity in British Columbia.My specialties include: Excellent Customer Service,Language: English, Punjabi, Hindi, and Basic MandarinBuild personal Relationships with CustomersIncrease Guest Satisfaction score. Flexibility to adopt new environments and policies.Thanks for looking at my profile I am always ready for the interview.
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Office AdministratorAng Drywall Inc. Feb 2022 - Sep 2023Surrey, British Columbia, CanadaCoordinate office activities and operations to secure efficiency and compliance with company policies Maintain work priorities and ensure procedures are followed and deadlines are met. • Manage phone calls and correspondence (e-mail, letters, packages, etc.) and respond to all calls and emails promptly. • Support budgeting and bookkeeping procedures • Create and update records and databases with personnel, financial and other data Contact suppliers and coordinate to schedule delivery according to the business needs: • Follow up with all customers regarding special projects or with suppliers for deliveries.> Add Purchase orders, invoices and other bills in quick book software.
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Fc AssociateAmazon Sep 2021 - Sep 2023Delta, British Columbia, Canada• Pick, pack, and ship orders accurately in a fast-paced environment. • Lift, slide, carry, and lower packages that weight 50lb to 75lb. • Operate packing machine safely, and ensure continuous supply of necessary items, bags, boxes, tape, cartons, and labels. • Receive and examine incoming material for discrepancies/damages. • Stock inventory when replenishment shipments come in. • Accurately enter shipping and receiving data into the ERP system. • Use the ERP system to track orders and answer questions for team members and customers. • Assist couriers and delivery drivers with manifest information and work to maximize delivery efficiency. • Perform accurate cycle counts of inventory • Sort packages according to sizes, weight, and postal codes. • Receives merchandise, assists with loading, unloading • Use scanners to read barcodes on products. • Maintain a clean and safe work environment. • Walk and stand on feet for 10 hours shift -
Cashier Customer ServiceBuy-Low Foods Lp Jan 2021 - Sep 2021Oliver, British Columbia, CanadaGreeting and pleasantly interact with customers.Collecting payments from customers by accepting debits, credits , cash and handle cash by 100% accuracy.Patiently listen customers' complaints and their feedback on my service. Handled customers complaints and feel them satisfied by explaining things with details.Assist customers' to find things, and Collaborate with other team members and help them when they stuck with work.Achievements:Get six time 25 dollar gift card for weekly performanceWin feedback competition ( competition recently held by company to recognize their employees' performance ,in which customers has been asked to give written feedback on employees performance. -
Front Desk ReceptionistHyatt Regency Apr 2019 - May 2020Amritsar, IndiaFriendly and efficient receptionist greeted guests with warm welcome. As a detailed oriented person ,provided necessary information to guests about reservation and cancellation policies, individuals and group booking prices, special discounts and offers Successfully answered at least 50 phone call daily with no complaint during my working year over thereCalmed angry customers by quickly solved their problems and rebuilt customers' trust to reduce loss. Achievements:Guests satisfaction score increased by 15% evaluated result based on feedback forms. Get bonus for excellent performance
Rajinder Kaur Education Details
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3.09/4.33 -
Dca College,India, Ludhiana85%
Frequently Asked Questions about Rajinder Kaur
What is Rajinder Kaur's role at the current company?
Rajinder Kaur's current role is Bachelor of Tourism Management student at Capilano university | One year experience in Hospitality Industry| Excellent people skills.
What schools did Rajinder Kaur attend?
Rajinder Kaur attended Capilano University, Dca College,india, Ludhiana.
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