Rajitha R. Email & Phone Number

United Kingdom

London Area, United Kingdom

India

• Managed a portfolio of Fortune 500, and Mid-Market clients in EMEA.
• Attained a customer retention rate of 84% by monitoring customer health metrics.
• Acted as a primary contact for customers, and guided them through their onboarding, and adoption stages, leading to a 20% increase in adoption rates.
• Proactively identified and capitalised on upsell, and expansion opportunities, driving significant growth for the customer portfolio.
• Developed, and nurtured strong relationships with key stakeholders within customers organisations, including executives, decision-makers, and end-users.
• Collaborated with the sales team during the pre-sales process to understand client expectations, and ensure a smooth handover post-sale.

India

• Achieved a promotion to Customer Success Manager within 5 months based on exceptional performance.
• Successfully recruited 32 strategic channel partners, expanding global market reach.
• Led joint business planning, and co-marketing initiatives with key channel partners, resulting in a 22% increase in revenue.
• Enhanced channel partner capabilities, resulting in a 24% increase in partner-led deals.
• Facilitated customer meetings that encouraged and supported future road mapping, learning impact, and promote success measures.
• Held quarterly partner meetings and reviews, resulting in a 58% improvement in partner performance.

India

• Resulted in a 34% increase in partner revenue within 8 months.
• Increased the channel partner ecosystem by 150%, enhancing market reach and revenue potential.
• Managed relationships with key strategic partners, driving joint business plans, and go-to-market strategies.
• Conducted more than 50 training sessions, resulting in a 70% improvement in partner product knowledge.
• Successfully negotiated and executed more than 80 partnership agreements in alignment with business objectives.
• Liaised with accounting for effective and accurate invoicing.

Chennai Area, India

• Promoted to Partner Alliance Manager based on know-how and performance.
• Conducted thorough analysis of business operations, identifying inefficiencies and opportunities for improvements in Microsoft Certified products.
• Recognized underutilization of certain software licences, leading to a cost-saving initiative that resulted in a 10% reduction in software expenses.
• Improved the requirements gathering process, resulting in a 23% reduction in delivery time.
• Created blogs, and video tutorials that helped in the successful launch of products, resulting ina 47% increase in user adoption.

Chennai Area, India

• Developed a Measurement System Analysis (MSA) for predicting, and managing attrition.
• Analyzed over 15 datasets, applying statistical techniques to derive actionable insights within2 months.
• Developed visualizations that contributed to a 30% increase in stakeholder engagement, andinformed decision making.

Noida Area, India

• Designed and implemented network infrastructure to meet business requirements and ensure optimal performance for the merger of T- Mobile, Orange, and Three UK with MBNL.
• Planned 3G migrations for Fast Ethernet-Gigabit Ethernet (FE-GE) upgrades.
• Proposed cost efficient microwave and Ethernet solutions for the network.
• Led and designed the IPVPN layout in NRM Tool for Three UK.
• Led a team of both internal and external key stakeholders from multiple organisations like MBNL, Huawei, Nokia, BT for the User Acceptance Testing on IPVPN in NRM.

Master Of Science, Management Science: Business Analytics & Systems, Gpa 3.87/4

Master Of Business Administration - Mba, Gpa 8.75/10

Awarded Gold Medal for having secured First Rank in the Master of Business Administration (MBA)

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, Gpa 7.60/10

Aissce, Computer Science, 87.6%