Yose Dhansay Email & Phone Number

Brighton, GB

• Purlos is an Ed Tech SaaS company dedicated to enhancing learner retention and tracking outcomes for FE Colleges and Universities.As a member of the Senior Leadership Team, reporting directly to the CTO and Co-Founder.
• Contributed to shaping and executing the strategy for a market-leading product
• Developed and led Customer Success initiatives to boost revenue retention
• Reorganized Product Operations teams across various locations
• Managed Developers, Product Operations, and Customer Success Managers to enhance cross-collaboration and strategic alignment

Brighton, England, United Kingdom

• Madgex provides a range of SaaS solutions and services, that enable our clients to unlock the value of their professional audiences. Madgex software allows users to operate outstanding career centers that represent.
• SMT member responsible for delivering the strategy and direction for the market leading recruitment product.
• Lead and developed the Professional Services team across UK / US.
• Provided support to CSMs and sales through training sessions, client strategy days, RFP proposals
• All PS work contributes directly to or supports retention of £10m recurring SaaS revenue.
• Established senior relationships at organizations such as The Guardian, Trinity Mirror, Washington Post, ACCA, Gumtree and Chronicle Higher Education

Brighton

Senior Management role accountable for: Customer Service, Support, Customer Onboarding and Professional Services.

Brighton, United Kingdom

Understanding a broad range of client needs (SSO, Payment Plugins, Analytics, Ads and Product flex) to formulate, propose and deliver robust solutions within the framework of a scalable SaaS product. Managing and developing a team of Front-end and Back-end Developers. Scrum Master duties that motivated the team, increased velocity and improved processes to.

Hove

EDF Energy is an integrated energy company in the UK, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses.With over 500,000 vulnerable customers supplied by EDF Energy, my responsibilities were to:- Project Manage the design and launch a new innovative digital tool that brought together all of our.

Brighton, United Kingdom

The Smart meter roll-out is the biggest national infrastructure project of our lifetime with 50 million Smart meters being fitted into 26 million households. Smart meters will allow you to see how much energy you're using and what you're spending in pounds and pence and ensures then end of estimated bills.The responsibility of the Smart Innovation team was.

Proficiently managed a team of 15 professional Sales Executives. Nurtured and developed a team of highly skilled and driven individuals that employed consumer insight and clear market understanding to build a unit of interest, becoming the highest performing acquisition team in the company. The success of the team is attributed to having one clear.

Lead a team of 12 system experts responsible for the registration of our Small to Medium business accounts.- Designed and implemented an online tool which enabled clear performance measurements, areas for development and work incentives based on real-time performances, improving quality control mechanisms to minimise potential regulatory issues.

Responsible for growing EDF Energy’s customer base through great customer service focus, tactical sales activity, promoting and upgrading customers to additional products, benefits and services.- Accomplished highest net contracts in the Outbound Sales department through sound questioning and rapport-building, objection handling and excellent interpersonal.

Mathematics, Economics And Physics A-Level

Education record