• Spearheaded full-cycle recruitment for Service Delivery, Finance, Investments, Communications, HR, and Office Services teams, successfully filling 72 roles within one year and reducing employee turnover through effective hiring strategies, resulting in an increase in retention rates.• Executed talent acquisition strategies aligned with organizational goals, optimizing workforce planning and meeting future staffing needs through proactive talent pipelining.• Improved the interview process and candidate experience by automating talent acquisition workflows, increasing efficiency, and reducing the recruitment team’s workload.• Held full ownership over client groups, independently managing recruitment strategies and ensuring alignment with business needs, showcasing strong decision-making and leadership skills.• Provided training to hiring managers on recruitment best practices, resulting in faster hiring decisions and improved candidate experiences, evidenced by positive feedback and increased satisfaction scores.• Championed diversity and inclusion initiatives in recruitment processes, enhancing workforce representation and fostering an inclusive company culture, contributing to a diverse workforce.• Orchestrated innovative sourcing strategies, reducing average time-to-hire by 15%, down to 33 days, contributing to organizational growth and operational efficiency.•Led the co-op and summer internship recruitment process, revamping it to meet business needs while building strong relationships with schools to enhance employer branding, resulting in a higher conversion rate of co-op students to full-time employees.

• Led a team of full-cycle recruiters dedicated to the Employee Experience, Executive Leadership Support and Shopify Logistics teams.• Conducted 1:1 sessions with direct reports, leveraged data to drive intentional coaching plans.• Managed a full requisition load while leading direct reports simultaneously. • Developed and implemented an interview process specific to Shopify Logistics, created training material and coached the TA team.• Implemented a new requisition approval process, and partnered with executive leadership to create a headcount strategy for the Employee Experience team.• Served as a liason between the TA and compensation teams as we developed a new compensation plan. • Attracted top talent internationally across multiple disciplines through various channels like job boards, social media, network events, and employee referrals. • Collaborated at a Leadership level with cross-functional teams such as Talent Operations, Business Partners, Compensation, Onboarding and Legal.

• Led global talent acquisition efforts for the G&A team.• Managed full cycle recruitment for teams such as PMO, Events, Real Estate, Security, Internal Operations, Network Engineering, Broadcasting, AV Infrastructure and Digital Experiences.• Spearheaded the recruitment program for Executive Leadership support, partnering with C-suite level leadership.• Aligned recruiting activities with the organization’s strategic goals and to streamline communication across teams.• Mentored and coached junior recruiters and new team members• Drove full cycle recruitment process from intake calls, drafting job descriptions, sourcing, interviewing and compensations and offer negotiations.

• Developed and implemented strategies to identify and recruit top talent in the transportation industry.• Partnered with hiring managers to determine business needs and guided them on recruitment best practices.• Leveraged various sourcing resources such as social media, job boards, referrals and events to seek out potential candidates.• Owned entire recruitment process from screening to coordinating interviews, facilitating background checks and presenting offers.• Gathered and maintained accurate data and records of all recruiting activities such as time to hire and cost per hire.• Acted as a brand ambassador and participated in employer branding initiatives.• Developed and maintained relationships with external recruitment agencies, job boards, and other vendors.

• Analyzed sales trends to develop weekly schedules for 90+ employees while adhering to allocated budget.• Performed Sales Lead duties as needed to increase engagement, customer experience and revenue opportunities. As Manager on Duty, oversee all aspects of the store operations.• Coached and managed front end staff to ensure efficiency, maximizing revenue and ensuring customers are qualified for the right services.• Implemented and oversaw hiring strategy with short turnaround time for seasonal recruiting from screening applicants to onboarding and team integrations.• Ensured compliance with operating procedures in handling customer transactions.• Provided clear, concise communication to store employees on operational policy/procedures, provides follow up on execution.• Addressed intricate customer problems and grievances that were elevated to upper management levels within the organization.

• Develop monthly business plans and implement strategies to exceed store financial targets.• Exceeding daily sales quotas in a fast paced retail environment• Recruiting, training and developing high performing Sales Representatives.• Conduct employee evaluations and provide necessary training with a goal to improve employee performance• Maintaining visual merchandising standards and assisting in inventory maintenance and periodic counts• Oversee all customer interactions and sales on the floor, monitor various sales metrics and ensure employee productivity is up to company standards.• Analyze store performance and develop strategies to achieve specific targets.

• Enhanced company’s presence in the retail environment and marketing events.• Built a community of loyal Toshiba customers and provided excellent customer service.• Developed a strong relationship between Toshiba and the retail store management and their sales team. • Maintained knowledge of competitive offers and provided critical feedback to head office regarding competition and product needs.