Rajkumar C Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Provide comprehensive oversight of all operational aspects Managing acquisition, deployment, utilization, tracking, security, and final disposition of IT Assets through ServiceNow tool coordinate with US and China stakeholders and mentoring with Technical Team.• Keeping track Hardware and Software assets of policy and procedure compliance and handling/escalating any noncompliance concerns with concern teams .• Site Ops request on Audits for Bonded & HVPIP assets. Duty paid & Capital assets audits Every week or whenrequired experienced in handling various IT audits – ISO20K, 27K Utilized.• Plan and implement IT hardware and software asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition track through JIRA ticket.• Follow up company policies and procedures with client requirement of Asset management Review client information: Inventory & Entitlement.• Maintaining inventory databases in Excel, ensuring accuracy and completeness (LAPTOP and Desktop, Server Assets) daily and weekly reporting to stakeholders .• The ITAM and CMDB were worked on by ServiceNow, adept at using Word and Excel from the Microsoft Office Suite. To build up proper relationships and manage assets and CIs correctly, one must understand IT asset management and infrastructure . • Formulate, execute, and enhance policies, procedures, and processes related to software asset management. Help automate and enhance software processes.• Expertise facilitating the removal, optimization, and reconciliation of hardware and software day to day activities.• Identifying process improvements through inventory data analysis and recommending changes to optimize reviewing and analyzing a client's rights for several publishers.• Meets with clients to assess asset status, needs, risks, goals and progress based on track PO information.

Bengaluru, Karnataka, India

• MSL In charge of Supporting the Pos systems, Laptop and computers & network equipment Hardware assets and Software asset at our Reliance retail locations across the Karnataka state, Experience with Service manager tool and ability to run reports & queries within the HPSM tool (Service Desk and Service manager ).• MIS reports for materials going out and in, vendor coordination using SAP PM/MM for monthly and daily Dashboard reporting. Active management & allocation of tasks & task type to ensure balanced workload distribution across the project team (Multi Tasking). Keep the stock in accordance with stakeholder needs and with appropriate documentation .• Coordinating with Stakeholders and Vendors Such as ISP, POS, hp, and Printer service Providers based on Warranties get repaired meets SLA as per user requirement. Protects the data integrity of hardware and software assets and makes sure asset governance guidelines are followed.• Coordinate SLA Creation (through interaction with the business team) complete through Ticketing Tool and mentoring with Technical Team.• Planning, organizing, and maintaining the reorder level established by our team for the spare requirement for the service and maintenance of equipment distributed in models such as HP, Toshiba, IBM, Lenovo, Sony, Acer, Cisco, and others. Placing the purchase order and follow up the same.• Costing and negotiating with supplier for spare parts, developing long- term partnerships with Domestic & global suppliers; managing day-to- day supplier performance to ensure meeting of service, cost, delivery Coordinating with vendors for actual delivery status of material.• Data analysis, exception detection, tracking, and reporting compliances are among the activities linked to IT hardware asset life cycle management that are under responsible management as per Stakeholder request.

Bengaluru, Karnataka, India

• Taking care of IT Operation in Karnataka location and Asset engineer for across location.• MSL In charge of Supporting the Pos systems, computers & network equipment at our Reliance retail locations across the Karnataka state, Experience with Service manager tool and ability to run reports & queries within the tool• Doing reports on material’s inward and outward , coordinating with vendors• Coordinating with Vendors Such as ISP, POS, hp, and Printer service Providers.• Coordinate SLA Creation (through interaction with the business team).• ETN,ATN, STO, VTN IN SAP 7.50 .Been working as material storage location in charge in the event of internet service, phone service.• Installation of Operating System on End user Systems with Windows 7& Win 10• Handling HPSM ticketing Tool • Taking Remote session support for IT related issues• Desktop and laptop Issuance on ticket basis, and solve End User issues• Resolving the issues under ticketing system and to maintaining the SLA time• Knowledge with Remedy Ticketing system• Knowledge with Service-now Ticketing system• Weekly Status Report from Reporting queue• Changing the Ticket status for the respective team• Taking Pending Ticket Report Details.• Pulling out Total Tickets handled by all the queues.

Bengaluru, Karnataka, India

• Taking care of IT Operation in Bangalore location and Additional responsibility Asset manager for across location.• BASIC software installation through remote and self Handled TICKETING requests escalations as well.• Installation of Operating System on End user Systems with Windows 7& Win 10• Handling HPSM ticketing Tool • Taking Remote session support for IT related issues• Desktop and laptop Issuance on ticket basis, and solve End User issues• Resolving the issues under ticketing system and to maintaining the SLA time• Knowledge with Remedy Ticketing system• Knowledge with Service-now Ticketing system• Weekly Status Report from Reporting queue• Changing the Ticket status for respective team• Taking Pending Ticket Report Details.• Pulling out Total Tickets handled by all the queues.

Bengaluru, Karnataka, India

• Resolving the issues under ticketing system and to maintaining the SLA time• Knowledge with Remedy Ticketing system• Knowledge with Service-now Ticketing system• Weekly Status Report from Reporting queue• Changing the Ticket status for respective team• Taking Pending Ticket Report Details.• Pulling out Total Tickets handled by all the queues.

Bangaon Area, India

• Taking care of IT Operation in Bangalore location and Additional responsibility Asset manager for across location.• BASIC software installation through remote and self Handled TICKETING requests escalations as well.• Installation of Operating System on End user Systems with Windows 7& Win 10• Handling HPSM ticketing Tool • Taking Remote session support for IT related issues• Desktop and laptop Issuance on ticket basis, and solve End User issues

Bengaluru, Karnataka, India

• Installing the Billing pos applications and software’s and operating system windows 7, windows 10 and Linux , MAC operating systems Based on user requirements.• Troubleshooting Networks issues with hardware cabling crimping tools .• Guide junior over the Troubleshooting Networks issues ,hardware issues and software issues .• Very Good Experience In Application Support, Handling Client Calls.• Working As Technical Support Leads At Sigma Consultants.• Experience In Handling Client Issues.• Solving Technical Hardware And Software Issues Online Or Visit To Client Place If Required.• Very Good Knowledge About Crimping And Networking.• Experience In Installing Windows Xp, Windows 7 And 8 and Linux , MAC operating systems.• Very Good Knowledge On Ms Office,Outlook.• Experience in Hardware asset management lifecycle (Maintained additional task).

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, First Class

Activities and Societies: Inter college PAPER PRESENTATION, Symposium attendedTotal semesters combined 7.5 CGPA on average out of 10.

High School Diploma, Maths Biology, A

TOTAL MARKS Average 80 %