JOB TITLE: ASSISTANT HOUSEKEEPERResponsibility & Authority:1. Responsible to monitor HK staff punctuality through attendance/leave registers, appearance, and standard of performance.2. Responsible to ensure adherence to the policies & procedures, goals and mission of the Multiplex3. Responsible to provide courteous service to customers and respond promptly to customer enquiries, complaints and requests.4. Responsible to check all public areas, gardens including toilets making sure they are in good condition.5. Responsible to report defects to maintenance and to make sure repairs are carried out.6. Recommends changes as necessary to increase efficiency levels minimizing time required for cleaning auditorium at the end of each show.7. Responsible to ensure that all housekeeping staff is trained for all fire and safety regulations.8. Responsible to handle lost and found services and keep records according to procedure.9. Ensure compliance with all legal / statutory requirements in connection with Cinemas.10. Maintain minimum stock levels of all items and participates in inventories on weekly basis.11. To Work in a team environment - with total hands on approach.12. Responsible to maintain cleanliness and tidiness of the department.13. Responsible to maintain the hospitality spirit at all times when dealing

Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.Duties:Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

1. To be recruit Manpower & Arranged the staffs for respected areas. 2. Trained Staff for hygienic cleaning, carpet Shampooing, upholstery cleaning, marble 2. To be knowledge the pest control and schedule for as per respected areas. 3. Preparing duty roaster, monthly report of Consumption for chemicals maintain, Preparing daily checklist, weekly reports. 4. To be check Supervisor and Staffs activities of assigning duties day by day.5. To be prepare the Checklist and supervised schedule of work as per checklist (daily, weekly, monthly)6. To be coordinate with Maintenance dept, F&B Service and Front office for smooth operation.7. To be special attention for Customer Satisfaction and take care of customer.8.To be attend the customer complaint and rectified presently.9. To be solved the customer privacy and tackled by Tact & Diplomatic.10. To be prepare the cost of budget by Monthly & Annually.11. To be controlled the consumption of Chemicals ,Equipments and others etc.12. To be taken Inventory of Chemicals, Materials, Equipments, Linens and others etc by weekly & Monthly.

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.• Ensure that rooms are made as per company standard.• Prepare Annual Housekeeping Budget.• Maintain par stock of guest supplies, cleaning supplies, linen and uniform. • Organize inventories with Accounts and General Store for linen, uniform and fixed assets.• Pay particular attention while organizing pest eradication activities.• Develop and implement Housekeeping systems and procedures• Prepare reports for management information.• Assist Purchase department in selecting suppliers for items related to Housekeeping.• Plan, control and supervise Horticultural activities.• Attending and resolving guest complaints.• Verification of supplies consignments.• Organize on-the job training and evaluate its effectiveness.• Approval of the Functional Manual of the department.• Recommend recruitment of new personnel.Other Routine Responsibilities:• Daily inspection of public areas and employees locker rooms.• Daily briefing of Supervisors/ Executives.• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.• Immediately attending to guest requests.

• Prepare daily worksheets for Room Attendants and Public Area Cleaners as per Rota.• Assign special daily, weekly and monthly duties to RA and PAC• Constantly check the computer system (Protel) throughout the day for an up-date of room status.• Supervise the work that Room Attendants and Public Area Cleaners do and take immediate .• To act upon guest requests and special requirements where necessary• Assist in authorizing and maintaining records of rosters, payroll sheets, overtime, absence, .To be fully conversant with all Housekeeping Departmental Procedures. Inspecting guestrooms on a daily basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and that they are replaced or refurbished as required.• Assist in monitoring and controlling housekeeping procedures, including lost and found, key and duct phone control, security and emergency procedures, health and safety for employees and guests, up-date of “How to do it” departmental standards.• Ensure that there are adequate supplies of linen, guest supplies and cleaning equipment at all times. Check Room Attendant worksheets, ensuring correct allocation of rooms and ensure rooms are prioritized as required.• Check all vacant and occupied rooms daily so as to ensure they are supplied and presented to the standards of the hotel.• Report and log any rooms which do not require service have ‘do not disturb’ or are double locked.• Assist in all linen stock takes, ensure adequate linen levels, all linen is recorded on the online system. Reject linen recorded in the same way.• Monitor all linen levels in the outlets and make sure they are recording in the same way or using their correct procedure.• Report and log any maintenance defects found in the rooms and assigned areas.• Check public area on a regular basis and inform Public Area Attendant of any work to be done

• Prepare daily worksheets for Room Attendants and Public Area Cleaners as per Rota.• Assign special daily, weekly and monthly duties to RA and PAC• Constantly check the computer system (Protel) throughout the day for an up-date of room status.• Supervise the work that Room Attendants and Public Area Cleaners do and take immediate and suitable corrective action in a case where a member of staffs work is below standard including regular documented spot checks.• To act upon guest requests and special requirements where necessary• Prepare purchase requisitions for stores etc and to make recommendations for purchasing • Assist in monitoring and controlling housekeeping procedures, including lost and found, key and duct phone control, • Ensure that there are adequate supplies of linen, guest supplies and cleaning equipment at all times. Check Room Attendant worksheets, ensuring correct allocation of rooms and ensure rooms are prioritized as required.• Check all vacant and occupied rooms daily so as to ensure they are supplied and presented to the standards of the hotel.• Report and log any rooms which do not require service have ‘do not disturb’ or are double locked.• Assist in all linen stock takes, ensure adequate linen levels, all linen is recorded on the online system. Reject linen recorded in the same way.• Report and log any maintenance defects found in the rooms and assigned areas.• Check public area on a regular basis and inform Public Area Attendant of any work to be done.

1. Room Cleaning as per standard Procedure, 2. Bath Room Cleaning as per standard Procedure 3. Scrubbing (Lobby, Restaurant, Banquet Hall & Bar) And Also Bath Room Through Cleaning For Weekly Schedule Work, Handing The Vacuum Cleaner, Scrubbing Machine, Carpet Shampooing.