• Innovation Champion & Planner with an analytical bent of mind offering chronicled success with 14 years of extensive experience • Expertise in interfacing with the clients & businesses for identifying the needs & evaluating alternative business solutions by providing effective business consultation; extensive experience in Project Transition, Improvements, Change Management, Service Operations & Management • Proven track record of introducing and driving process improvements initiatives throughout the operations• Insightful expertise in managing project management activities, encompassing planning, design, scope definition, estimation, resource administration, process management and compliance with quality standards; ensuring project delivery within time, cost and quality specifications• Skillful in managing in end-to-end process of Business Analysis entailing As-Is /To-Be Analysis, mapping & finalizing requirements, documenting functional specifications, determining business scenario and mapping them into solutions • Impeccable success in developing quality standards through participating in initial software testing stages; validated & enhanced the existing QA plan and strategy • Expertise in ensuring operational processes are managed in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery; showcased excellent aptitude in translating company business strategy into operational goals with visible metrics and in balancing external Client delivery & internal revenue growth • Insightful knowledge in leading the entire transition, automation & migration activities right from scratch including implementation, process stabilization, performance monitoring, key metrics development, resource deployment & stakeholder reporting• Proficiency in monitoring delivery of high-quality customer experience & elevating customer satisfaction with expertise in Business Operations, Client Service, Risk Mitigation & control, FIT/GAP Analysis• Leveraged capabilities in functional & automated testing and RPA automation; spearheaded the entire testing activities from functional test preparation/execution, test automation, integration test preparation/execution, system test preparation/execution, UAT support activities & so on• Hands-on expertise in Solution Design Document (SDD) & Process Definition Document (PDD); executed design & development of Bots using UiPath