Rajkumar Rathinam Email & Phone Number

Australia

Duties:----• Regulate providers delivering VET qualifications and courses to students in Australia.• Regulate providers based in Australia delivering VET courses to overseas students. • Regulate providers delivering English Language Intensive Courses for Overseas Students (ELICOS).• Make decisions to accredit VET courses to make sure nationally approved standards are met, based on established industry enterprise, education, legislative or community need.• Conduct and… Show more Duties:----• Regulate providers delivering VET qualifications and courses to students in Australia.• Regulate providers based in Australia delivering VET courses to overseas students. • Regulate providers delivering English Language Intensive Courses for Overseas Students (ELICOS).• Make decisions to accredit VET courses to make sure nationally approved standards are met, based on established industry enterprise, education, legislative or community need.• Conduct and report on quality audits or assessments and provide advice on compliance with standards.• Interpret, apply, and make assessments and recommendations based on policy, legislation and/or regulatory standards.• Conduct research and data analysis, to support evidence-based decision making.• Represent ASQA through day-to-day engagement to deliver effective regulatory outcomes.• Prepare project plans, evidence-based briefings and drafts of reports and stakeholder engagement.• Coach and mentor other staff in the team.• Manage and undertake internal reviews of regulatory decisions.• Assist the legal officers with applications seeking merits review of the Internal Review decisions before the Administrative Appeals Tribunal (“AAT”).Areas of Expertise:-------------------• Possess a well-developed understanding of best practice regulation, performance and compliance monitoring with ASQA under Commonwealth of Australia.• Have strong analytical thinking skills including the capacity to identify high quality evidence, and to evaluate options, benefits, and risks.• Possess a high level of attention to detail and strong organisational skills, including the ability to deliver high quality outcomes on time.• Always perform the evaluation following a risk-based approach.• I work collaboratively or independently, showing confidence, initiative, and drive.• I have developed high level of oral and written communication skills.• Always adhere to Australian Public Service (APS) code of conduct and ethics. Show less

Melbourne, Victoria, Australia

"NIAA is committed to improve the lives of all Aboriginal and Torres Strait Islander peoples"-----------------------------------------------------------------------------------------------------• Managing the professional, personal and financial scheduling for the Senior Executive, Adviser and Regional Manager - West & South Group, Victoria & Tasmania Branches.• Monitor official correspondence, coordinate and respond on behalf of the Executive Team.• Comply with… Show more "NIAA is committed to improve the lives of all Aboriginal and Torres Strait Islander peoples"-----------------------------------------------------------------------------------------------------• Managing the professional, personal and financial scheduling for the Senior Executive, Adviser and Regional Manager - West & South Group, Victoria & Tasmania Branches.• Monitor official correspondence, coordinate and respond on behalf of the Executive Team.• Comply with legislation, APS and NIAA policy in relation to a broad range of financial activities.• Strong involvement and liaison with Aboriginal and Torres Strait Islander peoples, communities and service providers.• Provide advice on complex matters to a wide range of internal and external stakeholders including provision of advice and support on financial issues whilst liaising and maintaining effective relationship.• Organize IT, Digital and several access requirements for other SES and visiting officials.• Be accountable for accurate completion of own work within time-frames and quality requirements, seek help from others when needed, and raise any problems or issues as soon as possible liaising with Regional Manager and SES’s across the West and South Regions when urgent official matters need to be actioned immediately.• Sending out correspondence to areas for corporate events and forward official communication on behalf of the Regional Manager and Senior Executive Adviser for the "National Indigenous Australians Agency" (NIAA) and the "Department of Prime Minister & Cabinet" (DPMC)• Hold and maintain current Australian Government Protected Security clearance at all times. Show less

Melbourne, Victoria, Australia

"Well accomplished Catholic Private College, providing quality education in the Lasallian tradition"------------------------------------------------------------------------------------------------------------• Responsible for day-day operational decisions, ICT and management support for our clients and stakeholders.• Took ownership in resolving queries from staff, students and parents.• Managed and provided meticulous Digital Asset Management.• Established and… Show more "Well accomplished Catholic Private College, providing quality education in the Lasallian tradition"------------------------------------------------------------------------------------------------------------• Responsible for day-day operational decisions, ICT and management support for our clients and stakeholders.• Took ownership in resolving queries from staff, students and parents.• Managed and provided meticulous Digital Asset Management.• Established and administered online configuration knowledge base.• Extensively worked with special needs and autistic children providing special support.• Produced high standard written reports for strategic planning and improvisation.• Accountable and responsible for Service Delivery, High Level complaints resolution and client satisfaction.• Successful delivery rate above 27% of the set target for client satisfaction metrics in Operations Department.• Proactively identify risks, demands, and complaints and provide tangible advice and always open for feedback.• Monitored Compliance with process, policies and procedures assuring best practice at all times.• Follow the code of conduct and adhere to the organizations values, principles and ethos. Show less

Melbourne, Victoria, Australia

"Largest operational urban tram network system in the world"---------------------------------------------------------------------• Responsible for Client Services, Operations Management and ICT Service Delivery.• Provided everyday solutions for successful operations, managing internal and external stakeholders in a highly busy environment; dealing with diligent and professional manner.• Prioritized focus on positive customer experience giving the best possible experience.… Show more "Largest operational urban tram network system in the world"---------------------------------------------------------------------• Responsible for Client Services, Operations Management and ICT Service Delivery.• Provided everyday solutions for successful operations, managing internal and external stakeholders in a highly busy environment; dealing with diligent and professional manner.• Prioritized focus on positive customer experience giving the best possible experience. • Decreased customer complaints by 15% by thorough Investigation, Dispute resolution and Critical analysis.• Prepared monthly achievable goals and set deadlines, prioritizing the tasks.• Performed various ICT tasks, Networking and Service Desk related roles.• Worked on SCADA systems, E-Gate and EDI.• Heavily involved in Data Analysis, Metrics, producing and presenting official documents and seminars, staff training, personality development and staff well-being initiatives.• Pioneered several innovative ideas and concepts for successful business development. Show less

Melbourne, Victoria, Australia

"Pioneer in supply chain, logistics solution in oil, gas and mining projects servicing Australasia, Asia Pacific, Middle East and Africa"--------------------------------------------------------------------------------------------------------------• Responsible for Business liaison, Operations Management and ICT Service Delivery Support for Agility – Australasia, Middle East and Asia Pacific.• Recorded information, shortages and discrepancies keeping all records current and… Show more "Pioneer in supply chain, logistics solution in oil, gas and mining projects servicing Australasia, Asia Pacific, Middle East and Africa"--------------------------------------------------------------------------------------------------------------• Responsible for Business liaison, Operations Management and ICT Service Delivery Support for Agility – Australasia, Middle East and Asia Pacific.• Recorded information, shortages and discrepancies keeping all records current and accurate.• Achieved 20% reduction in delay time through on-time warehouse operations and deliveries.• Curtailed time and staff loss by using spreadsheets, allocating budgets, supervising staff, inventory control and supply management maintaining health and safety at all times, with no exceptions.• Supported senior management team by producing excellent reports outlining performance to drive process improvements and suggested business improvement techniques.• Produced accurate routing documents, air billing, shipping way bills and Bill of Lading at all times.• Analyzed key aspects of the business to evaluate factors driving results and summarized to the board.• High external and internal stakeholder dealings, overseas clients with diverse cultural understanding.• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting, provided budgeting and tender approvals for my department aligning with operational cost.• Applied honed problem-solving skills to forecast, analyze and resolve issues impacting business operations to achieve the common goal eliminating all possible hindrance.• Draft and organize employee well-being initiative programs and make sure all my staff are satisfied and work healthily with job satisfaction at all times for a positive outlook. Show less

Melbourne, Victoria, Australia

"5-star rating University for learning outcomes currently merged with Monash University, Melbourne, Australia"------------------------------------------------------------------------------------------------------------ STUDENT SERVICES----------------------• Worked extensively with student coordination, enrollments and career placements on a daily basis.• Perform student support services and admin duties - filing, archiving, management of student record keeping for local… Show more "5-star rating University for learning outcomes currently merged with Monash University, Melbourne, Australia"------------------------------------------------------------------------------------------------------------ STUDENT SERVICES----------------------• Worked extensively with student coordination, enrollments and career placements on a daily basis.• Perform student support services and admin duties - filing, archiving, management of student record keeping for local and international students, designed, proof-read and created Innovative educational programs.• Effectively managed student issues, logged meetings and communications with utmost confidentiality.• Provide all-encompassing, high quality customer service including payment processing, issue id cards, managing Overseas student health cover, and preparing materials for weekly orientation.• Advocated promoting University Educational fairs and conducting city-wide events, providing information, group discussions and delivering presentation which contributed to 28% increase in student intake. • Assisted students with Immigration, course changes, employment, travel procedures and career pathways.PLACEMENT SERVICES AND IMMIGRATION MATTERS------------------------------------------------------------• Assisted in identifying the talents of final year students, suggest placement and career pathways.• Assist in post studies employment opportunity, reference providing and skills update.• Handled all visa process including, student visa, bridging, transfer and pathways to skilled migration visas• Extensive knowledge in record keeping of all outgoing students, employment post studies and success rate.• Excellent case management system in practice; evaluated students’ cases individually and assist accordingly to their needs requirements. Show less

Master'S Degree, Management Information Systems And Services, Competent

Activities and Societies: Australian Computer Society (ACS) Melbourne, Australia

Master'S Degree, Information Systems Management, Competent

Activities and Societies: Active Member - Australian Computer Society (ACS) Melbourne, Australia

Bachelors, Computer Technology/Computer Systems Technology, Competent

Coimbatore, India

Education record

Coimbatore, India

Tae40116 Certificate Iv In Training & Assessment, Training & Assessment, Competent

Canberra, Australia

Bsb50920 Diploma Of Quality Auditing, Quality Auditing

Canberra, Australia