Rajnish Goyal Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

Management of day-to-day operations & store profitability of retail location with $5 million in revenue & staff of 39. Leadership responsibilities include driving sales, execution of merchandising strategies, recruitment, coaching & development, damage & shrink reduction, labor control, scheduling & customer service.Led launch of new location within allocated timelines and successfully managed all operational & human resource aspects related to store opening Improved year-to-date customer satisfaction results by +15%Reduced year-over-year internal and external theft by 0.3% of annual sales Increased sales versus prior year by reducing year-to-date damages by 0.13% of annual salesEnhanced store profitability by increasing inventory turnover leading to a subsequent reduction in markdown quantities

Calgary, Canada Area

Responsible for front-end customer service, employee retention & morale as well as financial management of retail location with annual revenue of $52 million & staff of 100+. Additional accountability for overall operation and profitability of key departments. Initiated processes to elevate & improve quality & quantity of frontline staff, thereby reducing customer wait times & increasing the number of transactions processedRaised store profitability through efficient inventory management of slow-turning items & consequent reduction in amount of clearance merchandiseUtilized effective inventory management methods to maximize the amount of product on the sales floor resulting in a reduction in warehouse safety hazards

of Petro-Canada Gas Bar, Convenience Store and A&W. Responsible for all operations including accounting, payroll, inventory management, merchandising, scheduling, customer service, recruitment, training, coaching & development.Strengthened Petro Canada brand image in the community by implementing & executing operational plan to improve the site over previous owner & align to corporate quality standardsReduced customer wait times & theft by re-merchandising of sales floorInitiated plan to expand store product line to include media display resulting in an additional 2% to annual salesExceeded Petro Point enrollment targets on a consistent basis leading to improved customer patronage and staff incentivesAnalyzed weekly sales reports to effectively manage stock resulting in a decrease of excess beverage inventory & increased cash flow

Calgary, Canada Area

Accountable for day-to-day operations & financial stewardship of quick-service restaurant with annual revenue of $2 million and staff of 36+. Key responsibilities included improving sales, maintaining relationships with vendors & suppliers, cost minimization & budget management, labor control, inventory management, recruitment, coaching & development. Solved issue of sub-standard operational scores by implementing company principles for high quality food handling & customer service, resulting in above-standard audit scoresImplemented effective book-keeping & cash handling procedures leading to improved financial management & timely reportingReduced employee turnover through effective talent management techniques & consistent staff appreciation leading to higher employee morale

Calgary, Canada Area

Accountable for initial setup of operations in Calgary & driving sales of location totaling $2.5 million in revenue & staff of 75. Additional ongoing responsibilities included alignment to corporate standards for customer service & service times, suggestive selling to increase guest check average, labor & talent management, menu planning & new menu rollouts.Decreased food costs by ensuring alignment to food-handling procedures & accurate inventory managementAccepted additional responsibility for all human resource functions including hiring, development & terminations resulting in decreased turnover & increased employee moraleImplemented a new approach to providing senior management with financial results on a timely basis thereby ensuring the availability of up-to-date information to assist in informed decision-making

Launched first Applebee's restaurant in Calgary according to scheduled timelines & led initial setup, product ordering, recruitment & training for new locationReversed underperformance of Red Deer location by taking responsibility for restaurant operations & implementing procedural changes to staffing, service standards, management development & food handling. Resulted in significant year-over-year sales growth & above-standard audit scores.Identified the importance of customer surveys to organizational effectiveness & implemented a plan to incorporate customer feedback into regular teaching tools for all staff & management

Winnipeg, Canada Area

Winnipeg, Canada Area

Winnipeg, Canada Area

Winnipeg, Canada Area

Bachelor Of Commerce, Productions Management/Operations Research

Education record