Rajesh Narayanan Email & Phone Number

Fort Lauderdale, Fl, Us

Purchase, Ny, Us

Fort Lauderdale, Fl, Us

Senior leader on a large scale enterprise team of Architects, Analysts, Data engineers, Data quality and DataOps responsible for multiple, simultaneous, global projects focused on data pipeline engineering, marketing & sales system activations, data science (ML), and business intelligence at scale to enable data activation, data-driven decision making, and actionable insight generation for Marketing, Product & Customer-centric systems. I provide strategic, architectural, management, technical, data & analytics thought leadership. Responsible for software engineering and support of scalable distributed systems combining vendor, open-source, and internally developed technologies.I particularly enjoy incubating ideas, crafting them into scalable real-world products and leading teams from inception to execution. Built and grew software development teams ground up in US and India. Helped set vision, develop strategy and build a culture of solve exciting problems while making measurable customer impact. On occasion, also had the opportunity to conduct M&A due diligence and manage post-acquisition integrations to acquire teams, fill gaps in the services portfolio.

Fort Lauderdale, Fl, Us

Led the Operations, Programs, Marketing, Design, Product Management, Product Development, and Media production for Citrix Web Services. I had the privilege of organizing and motivating cross-disciplinary teams dedicated to creating amazing online experiences in support of the Citrix story. My key focus areas include: innovation, emerging technologies, agile practices, user experience design, automation, continuous delivery, hiring and retaining talent, developing off-shore teams and applying design thinking theory. ⦁ Web Product Development: Created, scaled and managed a 24 person agile product team consisting of design, product management, development, QA, server operations & support across US and India to deliver dozens of successful high traffic, customer facing web applications. ⦁ Operations: Sales & Services operations, business intelligence, enterprise system integration, predictive modeling, customer journey mapping & measures, M&A integration ⦁ Programs & Marketing: Designed, led and launched new technical support offering resulting in >200% growth in attach rate and $25M in incremental bookings within the first year. Pioneered the use of content marketing and nurturing campaigns with Marketo to track and nurture customers to success post sale. Also included lead generation, lead management, content marketing, product launch readiness, and marketing strategy.

Fort Lauderdale, Fl, Us

Responsible for leading a team of developers and software testers, setting technology direction, establishing development methodologies.Launched Citrix's first customer service chatbot that is answering 60% of questions asked by customers. Established award-winning self-service practice, building a product roadmap and managing a team that conducts user research, writes stories, sets priorities, and collaborates with engineering to deliver new knowledge base and community features that have increased customer success and enabled case deflection, leading to >$30M in annual cost avoidance.

Palo Alto, Ca, Us

Part of the IT strategic application team in VMware responsible for critical application like licensing self-service portal, Supply chain automation, Support self-service portal for cloud offerings, Purchase advisor and VMware communities.Role: ⦁ In additional to be business liaison to engineering, sales & services vertical of VMware, I was a lead developer driving end-to-end platform development that encompass requirement handling, Feasibility Analysis, sprint planning, Task allocation, business engagement, vendor management (outsourced to external vendors offshore) and web development.

Westford, Ma, Us

I was part of the engineering team for *Sniffer Enterprise Intelligence* suite of enterprise products that focus on network monitoring, troubleshooting, capacity planning and security solutions IP, VoIP, Mobile, Wireless, MultiSegment (multiple network segments) etc.Role: ⦁ I was fully responsible for the user experience (design/development/delivery) of *Sniffer Enterprise Intelligence* which **include Visualizer, Sniffer Administrator, Sniffer Global and Netvigil ⦁ Feasibility Study and prototyping of various UI patterns, libraries, componentization techniques, Widgets etc. Built reusable components in with JavaScript, SVG, DHTML, AJAX, Flex/ActionScript, MVC framework like Cairngorm etc that can be used across products. ⦁ Managed full stack feature development including interaction designers and user experience. Introduced and implemented a user centered design process incorporating both quantitative and qualitative user experience research, including usability testing, surveys etc.

Bangalore, Karnataka, In

I was part of the product engineering team for *Ericsson’s Network Statistics Analyzer (NWSA),* a product that enables telecom service providers to monitor network activities, performance management, identify potential bottlenecks and anomalies. Data for statistical analysis is collected through a statistical gateway (SGW) and stored on a statistical data mart (SDM).Role: ⦁ NWSA offers variety of reports for radio/mobile statistical needs, I was part of a team responsible for implementation, integration and packaging of reports and data schematic views using BusinessObjects and WebIntelligence, Sybase, VBScript, JavaScript deployed on a apache server. ⦁ Significant design/implementation include MSC/SGSN in Pool functionality for a 3G network based on 3GPP specific KPI. Familiar with the usage of traffic generation and network monitoring tools like NETsim, HP OpenView Network Node Manager.

Houston, Texas, Us

Round Rock, Texas, Us