Rajneesh Kaura Email & Phone Number

Uae

Ivanti, MECM, Digital Workplace (Nexthink & Systrack), Manage Engine, Matrix UEM Microsoft Intune, O365, AutomationKey Result Areas:✪ Assessed needs, optimized solutions, crafted tailored architectures that optimize efficiency, effectiveness, and productivity. ✪ Overseeing full project life cycle, managing scope, issues, standards, risk, budget, and tracking systems✪ Led diverse team, implemented cutting-edge tech solutions for seamless integration & optimal performance (Ivanti, MECM, Nexthink, Systrack, Manage Engine, Matrix UEM Microsoft Intune, O365).✪ Seamlessly manage O365 as the Intune Endpoint Security Module, expertly configuring policies, Autopilot, update rings, and app deployment. With unwavering focus on data security and compliance, I deliver dedicated support for the Intune module.✪ Delivered training, guides, and documentation for seamless implementation and knowledge transfer.✪ Leverage the power of Manage Engine tools to streamline IT operations, automate workflows, and guarantee efficient service delivery.✪ Successfully coordinated pre-sales for endpoint solutions, with expertise in solution design, architecture, and navigating RFQ/RFP procedures.✪ Captivated prospective clients through impactful proof-of-concept (POC) demonstrations and engaging product demos of Ivanti Solutions, Digital Workspace, and Microsoft Solutions (Intune/MECM).✪ Implemented ITIL concepts and techniques, enhancing processes for higher maturity levels in Configuration, Change, Release, Incident & Problem Management, Management Information, Crisis Management Review & Reporting, Tools Configuration & Management, and IT service assurance, while reporting on process-related measurements.✪ Guided a dynamic team of two engineers, delivering unwavering support, conducting performance evaluations, and driving the triumphant implementation and customer support of EPM solutions.

Uae

Ivanti, SCCM, Digital Workplace Nexthink & SystrackKey Result Areas:✪ Install, configure, and deploy Ivanti, SCCM, Nexthink, and Systrack systems for clients.✪ Crafted tailored scripts, reports, and dashboards, seamlessly integrating with external tools and implementing automated workflows✪ Delivered exceptional technical support, meticulously investigate system errors, and swiftly resolve issues to optimize performance and ensure seamless operations✪ Led Projects, handling cost budgeting, planning, and program execution, while providing strategic inputs on policies and resolving major issues.

Noida Area, India

Microsoft SCCM & LANDesk SuiteKey result Areas:✪ Established IT Center of Excellence, shaping IT roadmap by collaborating with management to comprehend business requirements and transforming them into practical IT solutions.✪ Conducted updates and patches for hardware, operating systems, security, and applications, while offering proactive health checks, capacity management, and firmware updates for systems✪ Managed SMS 2003, SCCM 2007, and LANDesk Management 9.0 across multiple sites, overseeing software distribution, patch management, and troubleshooting for Windows 2003 based networks.✪ Managed Windows network, handle logs, backups, and oversee OSD script creation and deployment for Windows XP Pro/Windows 7 clients✪ Implemented LANDesk Security suite with Device blocking policy and HIPS.✪ Established and consistently updated SOPs, SIPOC, process maps, and instructional manuals for network configuration, network mapping, processes, and service records.

Sr. Support Engg in Microsoft Related All Products Designing & Implementation.

Team Lead at Annik Systems Customer site.Key Result Areas:Handling Active Directory, Bright store Arc Serve backup software via a team of 5 engineers.

Master Of Business Administration - Mba, It

Bachelors In Computer Applications, It, First