operations and Sales Manager

Hotel sales managers are responsible for bringing in guests and making the hotel money. They may work with senior sales managers or owners to plan sales promotions, set sales goals, and train staff. These professionals not only seek out business with individual guests but also typically meet with large groups, such as churches, traveling executives, and family reunions to stay with their hotel. Agreements with large groups allows for successful repeat business, which generates sales for the entire company.A hotel sales manager also sells prospective and current guests on the hotel's services, such as dining options, swimming pools, and exercise rooms, as well as to notify them of room upgrades. Possessing complete knowledge of all of the services the hotel offers is important for making a successful sale.Many hotel sales managers start in hotel support positions then receive promotions after having been with the company for some time. Hotel sale managers have the option of venturing into public relations, marketing, or convention sales within the hotel industry. Upscale and luxury hotels typically require a college degree and extensive experience in hospitality.

 43 room’s property of Chirag residency hotel. Managed entire operations and sales in south Delhi. Forecasting budgets and allocation of expenses. Motivated employees to obtain better performance especially in restaurant. Focused on developing the hotel as a major incentive destination in the market by creating exciting incentive programs. Look after all Front Office Operations. Analyzing Market Segment productivity.

 27 room’s property of Hotel the Oakland Manage all department front office, Food Production, H/k and F&B Service. check the food quality on daily basis breakfast /lunch/dinner handle the guest complaint and resolved  vendor management  Staff training on monthly basis. Daily report to MD (Via Email, Whatsapp, Massage) Attend the banquet enquiry and discuss the menu also. Prepare the Monthly P&L Details and discuss with MD

Manage the offline sales

Rooms and banquet sales

Rooms & Banquet salesWe have 25 Rooms with conference facilities in Our hotel.

Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.