- Responsible for supporting Porsche Centre Vaughan and Markham Porsche by obtaining better brand recognition and financial growth for the service department - Consistently set revenue goals and enact marketing strategies that enhance service sales- Develop and continuously implement metrics to gauge both customer satisfaction and team members’ success in achieving set objectives- Motivate team members with goals and an inspiring environment through training needs and provided coachingKey Achievements:- Increased service revenue by 37% within the first two months- Recognized for increasing outbound calls, resulting in higher volume of appointments and improved customer service.

• Processed online customer orders and customer inquiries, product returns and sales transactions • Partner with customers and internal employees to effectively resolve issues through various communication channels, adapting to fluctuations in the volume of incoming inquiries.• Developed product pages and modify websites, from layout to function and according to a client’s specifications

• Operate a multi-line switchboard, receive and direct calls to proper individuals• Greet all visitors promptly and in a professional manner• Board room bookings• Directly assist the executive management with various tasks• Book and coordinate meetings• Maintain schedules• Book and maintain travel itineraries and calendars• Receive and distribute mail and packages• Manage files• Assist all departments with administrative tasks

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned• Answers all incoming calls and emails quickly and in a courteous and professional manner, andquickly transfers them to the individual or department concerned• Schedules customer service appointments •Performs cashier duties as required• Obtains basic demographic information on every customer, using a follow-up file, a computersystem, a check-list or any other method established by the dealership• Ensures that signatures are obtained from anybody using the keys and/or licence plates of vehiclesin stock• Issues receipts for the clientele, on receiving a deposit or taking delivery of a vehicle

• Provide support and customer service to all IA direct dealers• Manage all residential sales for 1-800 IA direct Service and web based service• Process orders for IA Direct dealers and web customers• Maintain catalogue mail order database • Maintain and assist in all aspect of web site operations• RMS updates with respect to IA direct dealer pricing• Manage the process of customer orders for IA Direct dealers• Receive; validate purchase orders from independent dealers via fax and email• Collaborate with Purchasing Manager to ensure product available in a timely manner • Work with Purchasing Manager and Warehouse Manager to insure customer delivery and logistic expectations are met• Fill web order from warehouse stock• Parcel purchase for customers or for shipment • Track the status of order ; send order confirmations; communicate status of product order with stores and dealers• Invoice IA Direct dealers for product in a timely manner• Verify inventory, pricing and maintain computerized stock inventory

• Planning and conducting employee presentations and enrollments• Processing and maintaining all status reports• Research, plan, organize and conduct training programs (PeopleSoft)• Maintaining employee personnel files both electronically and hard copies•Assisting with Payroll & Health and Safety Department.

• Providing exceptional customer service by making service each customer was acknowledged, greeted and making sure their needs were met.• Knowledgeable in all the promotions and advertisements.• Aiding in floor moves and display/ merchandise maintenance• Consistently achieved daily sales quotas and foot care numbers• Assisting in counting the tills and closing the store