Handle escalated customer inquiries and provide timely andaccurate resolutions.● Resolve complex customer issues by utilizing effectiveproblem-solving skills.● Monitoring and analyzing customer service metrics to identifyareas for improvement.● Decision-making - Show that you can handle responsibility andmake sound judgment.● Ensure adherence to customer service guidelines, policies, andprocedures.● Maintain detailed records of customer interactions andtransactions.

 Marketing H1B/GC/USC/OPT as Bench consultants by posting their resume in different job portals updating them daily.  Preparing consultants resume and suggest any modifications required. Broadcasting the consultant’s profile to vendors on regular basis. Maintain a track of submissions sheet & frequently checking with the vendors regarding updates.  Knowledge on Corp to Corp, W2, 1099.  Experience on working on different job portals like LinkedIn, Dice, Indeed, Monster, Career Builder.  Reporting weekly to the manager regarding submissions, interviews and placements of bench consultants. Maintaining database of Vendors by adding new companies to the List.

• Good in recruitment of Permanent, Remote, full time positions in US.• Hands on experience with job boards like Monster, Career Builder, Dice and LinkedIn.• Responsible for sourcing, interviewing, and screening information technology professionals for assigned positions.• Sourcing of candidates using a variety of Internet tools including Resume Database, LinkedIn, Monster, CareerBuilder, Dice, Google Groups and Networking based on Requirements.• Submit qualified candidates with ongoing changing priorities of job requisitions while maintaining a sense of urgency for each.• Performed reference checks, negotiated terms and rates for each project, coordinated the interview process, extended offers and closed candidates.• Maintained candidate pipeline and tracking tools to ensure recruiting projections are met.• Proficient in recruiting techniques like Head Hunting, Calling, Networking Sites, Referrals, and Internet Based recruiting Tools.• Work extensively with MS Office tools like Word, Excel, and Outlook

 Marketing H1B/GC/USC/OPT as Bench consultants by posting their resume in different job portals updating them daily.  Preparing consultants resume and suggest any modifications required. Broadcasting the consultant’s profile to vendors on regular basis. Negotiating with the vendors regarding the billing rate of consultants. Maintain a track of submissions sheet & frequently checking with the vendors regarding updates.  Knowledge on Corp to Corp, W2, 1099.  Experience on working on different job portals like Dice, Indeed, Monster, Career Builder.  Reporting weekly to the manager regarding submissions, interviews and placements of bench consultants. Maintaining database of Vendors by adding new companies to the List.