Raju Dutta Email and Phone Number

As Professional Services Senior Project/ Program Manager I am responsible for • Conceptualizing long-term strategic goals towards the company vision. • Collaborating with management for organic/inorganic business scaling including project selection, process design, continuous process improvements, and resource allocation.• Liaising with multiple business functions and support to ensure operations are aligned with the company policies, project requirements, and cost structure.• Commissioning and maintaining the Converged & Hyperconverged infrastructure Products at customer’s sites.• Execution of various project types including (Deployment & Implementations/RCM assessments & upgrades /Hardware Expansion).• Overseeing the entire scope of project activities including, project scope definition, risk management, adaptable project scheduling, resource management, and consistent project documentation and reporting. • Supporting Program Delivery Manager and deployment team members in all aspects of Project Management to achieve business objectives ensuring the company’s conformity to established SLA and managing relationships with external stakeholders.• Formulating Professional Delivery Management Strategies which includes o Capability Management: Mentoring for skill enablement & progression for Tech & PMs.o Quality Management: Maintain efficiency & hygiene to the desired level of excellence, CSAT.o Capacity Management: Resource capacity planning and utilization.o Operational Management: Collaboration, Optimization, Escalation handling.

Leading complete portfolio of Operations and projects including budgeting, planning, provisioning, commissioning, monitoring, vendor selection, execution of programs. Implementing project plans within budgets and deadlines.Served clients across various industries such as Oil & Gas, Engineering, EMS Manufacturing, PSU, Automobiles, Robotics & Automations, Aeronautical, Software Technology, pharmacy.

Responsible for managing infrastructure service program for leased servers, Storage, Laptops, network devices & Desktops deployed at client’s locations. Assisted in preparing Project Plan & execution while working closely with a cross-functional team. Managed activity scheduling and performed diligent resource allocation to ensure the best utilization. Deliver all services to the field within defined SLAs and Quality measurements.

Involved in pre-sales activities such as drafting proposal with technical data against RFPsInvolved in Vendor management of goods & services globally as per required Statement of Work and ContractsDevised efficient logistics management system to reduce the procurement cost of products with effective Freight Planning, Customs Handling, and appropriate transportationMonitored & controlled the Warehouse Management Systems, procedures, documents, and logs

Assembling, troubleshooting, installation & commissioning of Computers, servers, networking productsResolving client’s escalations & maintaining relationship for business continuity