Raju Kumar Email & Phone Number

Haryana, India

Handle escalated customer inquiries, resolve complex issues, and provide guidance to junior support staff.organises clients' contact database, and monitors responses to customer requests and queries to minimise issues with service delivery.Providing technical support: Helping users with hardware, software, and network issues Responding to inquiries: Answering user questions and service requests through email, phone, or a ticketing system Installing and maintaining devices: Setting up, configuring, and maintaining devices like laptops, desktops, tablets, and mobile devices Collaborating with other teams: Working with other IT teams to resolve complex technical issues Managing projects: Planning, scheduling, budgeting, and allocating resources for IT and AV projects Analyzing customer feedback: Understanding areas for improvement and presenting findings to senior management Managing a team: Leading a team of customer support representatives and handling escalated issues Collaborating with other departments: Working with other departments to improve service

Noida, Uttar Pradesh, India

Noida Area, India

Ensure users and management are notified during downtimes with complete information. Identify and learn more about the software and hardware used/supported by the organization. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Prepare accurate and timely reports

New Delhi Area, India

providing technical support and assistance to end-users within the organization