Rakan Ali, Pmp® Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Supervise scope and execution of multiple projects within various business lines in addition to government and private sectors. Outline project schedules, coordinate analysis sessions, review potential risks and costs with Project Managers in addition to delegating assignments using Project Charter Form. Evaluate proposals, contracts, daily budgets, and RFP’s while preparing requirement checklist. Manage stakeholder communications and negotiate with vendors to reduce costs. Verify and forecast invoice submissions, subcontractor agreements, PR, and attend client meetings to establish reporting strategy and ensure requirement compliance. Monitor operational progress and report to senior management on project updates, opportunities, and annual budgets. Elevated organization PMO level from Controlling to Directive-level status. Boosted customer satisfaction to 94.86% while maintaining zero-penalty from clients. Reduced projects costs by over 5M SR. Improved performance and morale of various teams and leading Project Managers Secured trust and building relationships with major vendors, including Dell, ZMR, Samsung, Trimble, GD-SATCOM, and IDirect, thus enabling settlement with delivery schedules. Implemented new PMI-Standard procedures in Operations Division to improve current processes and promote efficiency. Increased organization success during bidding by collaborating with the Commercial team to provide valuable input.

Riyadh, Saudi Arabia

Monitored, evaluated and partook in performance management work plan improvement initiatives, including implementing activities to contribute to department’s goals and generating performance reports for management based on KPI’s. Facilitated deliverables and milestones on every project in addition to establishing vision and objectives for assigned personnel and offering guidance where necessary. Conducted root cause analysis for performance issues, implemented Risk Assessment registry for each project, and drove corrective action and prevention processes. Prepared documentation in alignment with organization standards and streamlined business functions by overseeing quality management system. Assessed non-conformance occurrences and addressed customer complaints. Spearheaded organization improvement by utilizing KAIZEN methodology practices (Express/Project KAIZEN Initiatives) in coordinating annual employee competition which improved processes, reduced double activities, and lowered unnecessary costs. Enhanced office environment by organizing inventory, installing signboards, and contributing to annual process reviewfor improvements, resulting in over 42 improvement initiatives which significantly reduced organization costs. Created Supportive-level PMO manual to encourage project management methodology. Established over 26 new process enhancement procedures. Collaborated with Executive Management to develop objectives during quarterly review meetings which increased company performance.

Riyadh, Saudi Arabia

Controlled projects BOQ, observed and tracked projects progress in addition to monitoring forecasted cash flow data and analyzing projected cash flow comparison. Utilized PMI-EV measurement technique to conduct cost variance analyses and scheduling. Regulated vendor invoices according to issued PO payment conditions. Assisted Project Managers by issuing necessary forms while complying with organization policies and procedures. Develop mitigation plans directed at minimizing possible risks. Aligned PMI-EV Technique to control deliverables, costs, and schedules while maintaining projects within the assigned margin.

Riyadh, Saudi Arabia

Led and mentored diverse team of 16 members in advancing troubleshooting abilities and providing 24-hour support to escalations. Supervised operational activities such as migration, relocation, upgrades and downgrades with Delivery and Networking teams. Devised and offered compatible solutions to customer queries and information on enhancing network connectivity performance. Collaborated with quality department and directed internal technical processes while formulating prevention plans. Ensured compliance with after sales maintenance protocols according to contractual and service levelagreements. Documented performance and provided regular reports on site surveys and preparations, VSAT installations, and equipment installation and testing. Initiated comprehensive training program for technical support level 1 team with Evaluation Point Assessment. Designed effective Troubleshooting Manual Guide containing solutions to three years’ worth of issues resulting in enhanced customer solutions. Engaged in two large projects during previous role as Customer Support Officer by coordinating operations with 62 coworkers on a 24-hour schedule basis.

Riyadh, Saudi Arabia

Worked with another 62 colleagues in a rotation environment to cover the work around the clock (24/7) to support 2 mega projects (STC and VIVA - Blackberry Support Project and STC - VSAT Project). We were presenting the technical support level 1 and engaging directly with the client when receiving their inquiries or complaints by emails or calls and ensure all tickets were registered in the Manage-Engine system. VSAT Support Project Key Deliverables:Resolving clients technical complaints of the VPN and DSL-SKY circuits such as (Link instability, continual intermittent, slowness, loss of connection, and hardware issues).Registering the details of the issue and the taken action (to use them as a lesson learned).Coordinating with internal departments (NOC, Technical Support Level 2, and Delivery team).Troubleshooting multiple types of equipment such as high power amplifier RF, LNB, and BUC (C-Band: 2W, 5W, or 10W) as will different types of Modems such as (I-Direct models X1/X3/X5/X7, Hughes models HX50/90/200, and Sat-net.Keeping clients informed about the ticket status.Blackberry Support Project Key Deliverables:Responsible for the daily activation and deactivation of thousands of subscriptions of the Blackberry service for (individual and Enterprise) customers. Troubleshooting users issues such as (BBM application functionality, Internet connection, and upgrading devices software).Provisioning the email services for the users on their devices especially for those who replaced their Blackberry devices.Maintaining the blackberry servers of the enterprise users.Providing Manuals to the troubleshooting steps to those in need.

Riyadh, Saudi Arabia

Responsible on a daily basis to facilitate orders for the field technicians and coordinating with STC clients (R-NOC Section) to ensure the completion of the assigned orders are successfully operational.Key Deliverables:Ensure distributing all received DSL activation orders to technicians on a daily basis.Configuring DSL-modem remotely thru the STC system to obtain the highest speed of the link.Activating cabinets such as (Frame, Electron, and FTTH) ports to modify the link signal to maintain connection stability.Entering customer's information on the ICMS system.Reporting the activation orders status to the supervisor on a daily basis.

Riyadh, Saudi Arabia