Rakesh K Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Provided feedback to product development and engineering teams on customer needs and issues for enhancements.Effectively managed client calls from the USA and EMEA regions, addressing escalated issues and providing the necessary information

Bengaluru, Karnataka, India

Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.Monitor Servicedesk and responded to incoming tickets to address support needs.Created user accounts and managed access control.Utilized ticketing system to track customer requests and prioritize urgent needs.Responded to customer inquiries and resolved complaints to establish trust and increase client satisfaction.

Bangalore

Made proactive outbound customer calls to promote various product and servicesResponsible for building and maintaining a comprehensive database of customer information, ensuring that the information was up-to-date and accurate.Provided support by attending to incoming calls and assisting with customer inquiries, working towards achieving a high First Call Resolution (FCR) rateConsistently made sure to follow up via call and email with the customers to ensure their needs were met.Monitored and implemented effective strategies to drive sales and improve customer service. Respond to clients inquiries and resolve.Negotiate terms such as pricing and the scope of work by being transparent about changes or improvements.Efficiently directed client inquiries and needs to the relevant departments within the organization, including sales, marketing, administrative, and others Client Interaction and deep understanding in the B2B Sales,Contract renewal management

Commerce

Education record

Bachelor Of Commerce - Bcom, Commerce