Rakesh D Email & Phone Number

Gainesville, Florida, United States

• Customized and configured Vlocity solutions on the salesforce platform according to business requirements.• Designed and implemented custom workflow rules and automation processes that leverage Salesforce Maps data to trigger notifications, tasks, and field updates.• Optimized Salesforce Maps for mobile use, enabling field agents to access and update data on-the-go.• Integrated Google Maps Geocoding API to convert addresses into geographic coordinates and store them in Salesforce records for enhanced data accuracy and usability.• Utilized Copado’s continuous integration and continuous delivery (CI/CD) tools to automate testing and deployment, enhancing overall development efficiency.• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Reports, Lead Conversions, Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic.• Developed re-usable UI Components with Lightning Component Framework.• Used SSJS to build Customized solutions that support critical business functions.

San Jose, California, United States

• Implemented Copado’s version control system, leading to a 30% improvement in code quality and consistency across the development team.• Worked with vlocity Omni script and its input and action components, designing and deployment. Set up and configure Omni-Script Components.• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.• Developed logic and utilized dynamic SOQL queries efficiently for retrieving records based on the user defined criteria saved through the page.• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.• Created Sandbox, configured & deployed Components and Data from one environment to another using Snapshot Tool.

Texas, United States

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.• Created Apex Classes, Apex Triggers and Visualforce Pages for various functional needs in the application.• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.• Implemented custom Validation rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.• Configured Security Assertion Markup Language (SAML 2.0) For Salesforce in single Sign-on.• Implemented Complex Workflow rules, Workflow Approvals, Flows, Process builder, Validation rules, email alerts and field updates for business process automation.• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.• Developed and configured Custom Reports & Dashboards.• Created Custom report types like Summary and Matrix reports to track pipeline insight, program opportunities.

St Louis, Missouri, United States

• Creating an application to maintain the details of the product from demand phase to production phase.• Interacted with various business user groups for gathering the requirements, designed UML and use-case diagrams.• Configured & Designed Adoption Dashboard to keep an overview of Created reports, Logins and Users performance.• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.Created & maintained detailed documents on changes in Salesforce org.• Worked on integrating SFDC with ETL tools like Informatica and Data Loader. • Customized the CRM to maintain Data Quality, accurate access to data, and facilitated other business requirements as needed.

Memphis, Tennessee, United States

• Worked on making enhancements to SFDC application required by business users from time to time.• Participate in all phases of the development life cycle, including requirements gathering, design, development, testing.• Had a good knowledge of social studio that how to write rules to filter the social posts.• Working on social channels to create cases based on social posts on social media accounts.• Experienced in working with email-to-case, Live chat, Omni channel.• Created new Lightning pages and Record pages.• Used Change Sets for Migration from Full Sandbox to Production.