As a Director, APJC Query and Issue Management (QIM) responsible for leading the organization that provides a simple and easy way for our customers, partners and sales team members to get timely answers to their order management questions and issues within the Asia Pacific and China Commercial and CSB businesses. The organization consists of 400+ team members across India, Malaysia, China and Japan. •Led the Global Compliance Experience Project Organization to improve NPS , drive Self-Serve & Automation. Led Customer Success(Compliance and Risk Management) Organization for APJC region Operations (Asia Pacific Japan and China) with a HC of 450+. •Leading regional risk management operations across APJC to ensure compliance policy and procedures are adhered. Developed and re-engineered compliance policy and procedures to negate all risks and compliance are met in the region.•Analyze sales velocity and cycle to identify potential opportunities for increasing sales through data, process mapping, trend analysis, and competitor benchmarking.•Drove Projects to improve digital customer experiences by enabling QIM support across DT portfolio in automation. Achieved significant shift, moving 98% of customers to online engagement from 48% globally within four quarters. •Saved $4.3M by implementing machine learning and robotics to automate 43% of customer resolutions seamlessly. Perfect Order Index performance improvement by 15% including improvements in Supply chain lead time, Parts backorder, Manufacturing lead time, Logistics lead time including last mile delivery improvement.•Management and delivery of a comprehensive P&L against the annual budget of $12.9M and monthly forecasts. •As a leader of the Global QIM organization, responsible for setting organizational and business strategy, prioritizing key global and regional programs, developing key talent enablement programs and ensuring that the organization has a culture of agility, empowerment and customer focus.

As a Director, SA (South East Asia), Credit, Cash , Collection & Invoicing. ,Leading a team of 80 professionals based in Penang, Malaysia. Responsible for operations of credit, invoicing, collection, cash application, fraud prevention, with total revenue of around $650M on quarterly basis. KPIs include AR current ratio, total past due, STP (speed to pay), bad debt, various SLAs, and productivity/efficiency improvement. Additional responsibilities:o OTC (Order to Cash) end to end process flow and escalation management for SA regiono Leading business transformation, representing APJC region to interact with global executive sponsors and bridging discussion/decision between region and global as well as execution of the decisionso Advocating and engaging in driving CFO strategic direction, including but not limited to online, self-serve, automation, frictionless, CFO org of the future, etc.o Managing AOP of ~$1M, constantly committing and making progress on organizational efficiency and improve the productivity as per global/regional decision

As a Director of APJC Order Processing, Transformation and Order Processing Operations I lead the Operations, Transformation and discipline capability in APJC Order Processing with over 400+ team members. People leader responsible for managing and influencing cross-functional teams focused on delivery of internal process design, Business Insights, KPIs, systems and tools for Order Management. I lead and oversee plans, as well as project outcomes, monitor programs/projects from initiation through delivery and interface with their internal customers, as well as business owners. Provide rigorous, standardized engagement models and create effective governance and metrics to ensure sustainable long-term ownership. Working cross-functionally, translate business requirements into operational plans, understand and balance global vs. regional needs and put a sustainable run-the-business governance in place.o Understand strategic priorities across Dell's Order Management and OTC/CFS Teamso Drive transformational process designs and programs to support the company strategy across multiple layers of organization – Robotics, PO policy, Sales entered order, “ONE OM” -Integration of OP & GRO, Digital Quote Collaborationo Translate opportunities to process steps, organizational design, and tool requirements – E2E process re-engineering, ONE OMo Lead a balanced APJC team of Run the Business Leaders/IC’s and Operational PM’s for Order Processing o Coordinate across organizations to determine impacts from implementation of future state strategies and process changeso Provide business insights and recommending solutions to address critical business items and identify opportunities to achieve overall OMS objectiveso Partner with various organizations to ensure alignmento Key Leadership interface with our Sales Organization and other GBS & Operations teams

Country Leader for Dell India and ANZ Customer Care(G500, Large Enterprise, Consumer & Small Business, Channel/Distribution & Retail). Providing leadership deliverable through cross-functional and global partnerships, enabling the business to scale while improving key performance indicators impacting their efficiency and improving overall customer experience.Defining both long-term strategies and short-term/immediate workforce needs.Researches, recommendations and implements call center technology and process improvements to reduce overall costs. Collaborate with various cross functional teams and stake holders including Sales to proactively resolve customer issues. Aligned to global Care optimization efforts and deliver to commit per timelines.Directing the efforts of others in the achievement of the strategic and operational objectives of the group. Manage the hiring, staffing and maintenance of a diverse and effective workforce. Leading teams to create and sustain an operating environment which includes reviewing capacity, performance and volume trends while being cognizant of service and continuity objectives. Establishes and recommends changes to policies, procedures, processes and tools, which affect global organizations. Accountable for budget, schedule, and results of a project team and work group.

Leading & managing an organization of 120 Financial Analyst (Accounts Receivable) with 8 Managers, Operations reporting directly into me.Lead the Global Operations, Leasing Business (US & Canada) for Dell Financial services for Large Enterprise, MB and Indirect/Channel Business. Provide servicing solutions to all DFS customers who have used finance option to lease their computer equipment’s and services. Sales support, leasing options and servicing, Cash applications, Fraud, End of lease solution, revenue generation, Account management, Revenue services and Risk operations(Collections, Fraud).Manage staffing and process standardization with high customer focus and people orientation. Design and implement process improvements and drive global projects.Help manage Operational Income/Expense for my organization in India and be a profit center/Value added center.Competencies - Operational Engagements, Business Acumen, Change Management, Global Skills, Critical Thinking & Controller-ship