Rakesh Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

• EDI Solutions Development: Developed and implemented EDI solutions for continuous data exchange between business partners.• Mapping Specifications: Created and maintained mapping specifications for various EDI document types.• Testing and Validation: Conducted thorough testing and validation of EDI transactions to ensure accuracy and compliance with industry standards.• Issue Diagnosis and Resolution: Spotted and resolved EDI-related issues, providing timely support to internal… Show more • EDI Solutions Development: Developed and implemented EDI solutions for continuous data exchange between business partners.• Mapping Specifications: Created and maintained mapping specifications for various EDI document types.• Testing and Validation: Conducted thorough testing and validation of EDI transactions to ensure accuracy and compliance with industry standards.• Issue Diagnosis and Resolution: Spotted and resolved EDI-related issues, providing timely support to internal teams and trading partners.• Technical Documentation: Created and maintained detailed technical documentation for EDI processes, mappings, and system configurations.• Process Improvements: Identified opportunities for process improvements by reducing repeated issues.• Training and Support: Provided training and support to team members on EDI tools and processes.• System Performance Monitoring: Watched EDI system performance and escalated the issues to the infrastructure teams for resolutions.• Change Management: Supervised changes to EDI systems and processes, ensuring minimal disruption and effective implementation of new features.• Client Reporting: Provide weekly status reports on development tasks assigned to the team.• Internal reporting and Performance management Show less

Chennai Area, India

Chennai, Tamil Nadu, India

Chennai Area, India

• Shift Management: As a shift lead, effectively manage the shift is the Primary responsibility.• Incident and Problem Management: Drive outage calls for any issues in the production system as part of incident and problem management responsibilities.• Management reporting: Provide updates to clients and internal managers about team performance, areas for improvement, and incidents.• SLA management: Monitor tickets' SLAs and timely report status to ensure SLA compliance.• Client… Show more • Shift Management: As a shift lead, effectively manage the shift is the Primary responsibility.• Incident and Problem Management: Drive outage calls for any issues in the production system as part of incident and problem management responsibilities.• Management reporting: Provide updates to clients and internal managers about team performance, areas for improvement, and incidents.• SLA management: Monitor tickets' SLAs and timely report status to ensure SLA compliance.• Client Transitions and Training: Providing various Transitions to clients and Train New team members.• Production System Maintenance: Ensure production systems run smoothly to deliver values to the customer.• Developments and Enhancements: Coding, testing and enhancements of new features.• Emergency Turnovers: Perform emergency turnovers during system instability.• Customer Query Analysis: Analyze and provide solutions for queries from customers, end-users, and other teams.• Escalation Management: Escalate issues to SMEs that need immediate attention or prior approvals as per SOP.• Knowledge Management: Create and maintain knowledge repository for recurring issues and maintain a “Document of Understanding” for different applications. • Hygiene Activities: Analysis and decommission of Legacy jobs or processes, which are obsolete.• Performance Improvement: Recommend action plans to enhance team performance by upgrading the current processes, continuously looking for opportunities for Effort reduction and Incident reduction. Show less

Guadalajara Area, Mexico

• Production System Maintenance : Maintained production systems and provided technical and functional support, requiring in-depth knowledge of the system to address critical issues, coordinate with application users, and adhere to standard operating procedures (SOPs).• Shift Management: Led the NY shift, ensuring coverage during US Eastern Time Zone hours, and reported daily and weekly status of operational issues to team management.• Incident and Problem Management: Managed incidents… Show more • Production System Maintenance : Maintained production systems and provided technical and functional support, requiring in-depth knowledge of the system to address critical issues, coordinate with application users, and adhere to standard operating procedures (SOPs).• Shift Management: Led the NY shift, ensuring coverage during US Eastern Time Zone hours, and reported daily and weekly status of operational issues to team management.• Incident and Problem Management: Managed incidents and problems effectively to minimize disruptions.• Requirement Analysis: Analyzed requirements and their impacts as part of maintenance activities for production changes and implemented necessary updates.• Development and Enhancements: Handled coding, testing, and emergency turnovers during system instability, focusing on development and enhancements.• Legacy Batch Analysis: Conducted analysis and decommissioning of legacy batches, implementing corresponding renovation processes.• Hygiene Activities: Executed hygiene activities to reduce security risks and ensure compliance with client security policy guidelines.• Escalation Handling: Addressed escalated issues and queries from business users efficiently.• Training and Onboarding: Provided training to new team members to facilitate smooth integration.• Outage Calls and Client Meetings: Actively participated in outage calls and client meetings to address concerns and ensure service continuity.• Incident and Effort Reduction: Contributed to initiatives aimed at reducing incidents and improving operational efficiency. Show less

Chennai, Tamil Nadu, India

Bachelor Of Technology (B.Tech.), Computer Science

Diploma, Computer Hardware Maintenance

Hse, Bio Science