Rakesh Kumar Email & Phone Number

Bangalore

Sjr I Park, Whitefield,Bangalore, India

● Ability to work on, Stoppage in Windows Server Service, ● Ability to work on error fixes related to access and permission issues on SharePoint sites. ● Advanced Troubleshooting Skills on VPN, Direct Access, Windows 7 and Windows 8 required. ● Trained Exchange and Active Directory is desirable ● Troubleshooting and resolving complex technical issues related to Windows Server/client Operating systems, including 2008 and 2012 OS knowledge. ● Experienced with the BMC REMEDY tool. ● Data administration on ITSM application. ● Manage Client Data on ITSM like foundation, contact loads, product &Ops categorization, sites, asset loads, Permissions and access issues or Requests, Support Group, creations (Create/Modify/Delete), template creations for all modules. ● Configuration and Troubleshooting of Service Level module. ● Configuration and Troubleshooting Service Request module. ● Configuring approval Mappings & completing the requests. ● Client configuration (Incident Management, Problem Management, Service Request Management, Service Level Management) ● Participation in testing of new tool functionalities. ● Extraction of data for reporting, when necessary.

Koramangala

Job Title: Technical Support Engineer Responsibilities: ● Deploying and updating product software at the client's place. ● Configuring the product software as per the client’s requirement by using .net framework. ● Rectifying the issue faced by the clients ● Primary responsibility holds supporting clients query.● Promote positive client relationships by focusing strong attention on meeting clients’ ● Needs and ensuring their satisfaction. ● Visit client place and train the respective HR team members on using the PayWheel Software. ● Maintaining track of the software versions and patches of its. ● Accepting the client’s feedback and implementing it the ideas in the upcoming versions if valid. ● Analyze risk and instigate avoidance activities. Establish contingency plans and identify trigger events and responsibility for initiating corrective action. ● Track and report on progress to plan. ● Analyze the actual performance against the plan and make adjustments consistent with plan objectives. ● Involve functional expertise in design reviews and key decisions as well as risk strategies. ● Assure timely adaptive action is taken. ● Negotiate the performance of activities with team members. ● Establish and publish clear priorities among project activities. ● Coordinate management and technical decisions. ● Product: PayWheel, a Payroll Management Software

Bbm, Business Administration And Management

Activities and Societies: Events Conducted Topic: ‘Entrepreneurship and New Venture Creation ’ Year : 2013 Venue: The Oxford College.

Education record