Rakesh Kumar Email & Phone Number

I'm an ITSM professional with over8+ years of experience in managing ServiceNow platforms for various industries. My expertise lies in ITSM, ITBM, ITOM, SecOps, GRC, Service Portals, and HRSD, and I have a proven track record of streamlining clients' CMDB and Asset Management data using CMDB IRE. I'm also experienced in data migration, data uploads, data integration, data population, data clean up, and data maturity model for ITSM, HRSD, ITBM, and CSM.In addition, I have implemented Customer Service Management using advanced concepts such as Playbooks, Agent Workspace, UI Builder, and Virtual Agent. I have experience with ServiceNow ITOM Automations like Discovery, Orchestration, Event Management, and Cloud Operations. Furthermore, I have designed, developed, and fine-tuned Service Portals using HTML5, CSS, Tail Wind CSS, JavaScript, Ajax, and AngularJS.I have specialized in third-party bi-directional integrations using Integration Frameworks like REST APIs, SOAP Web Services, and Service Graph connectors. I have also customized Integration Hub spokes and custom applications using Application Studio, Mobile Studio, Flow Designer, and Complex Workflows.My communication skills are exceptional, and I have successfully driven client requirement workshops and meetings. I possess in-depth knowledge of Software Development Lifecycles like Agile Framework, Scaled Agile Framework, and Waterfall model.I'm passionate about delivering exceptional results and continuously improving processes. Let's connect and explore how we can work together to achieve your ITSM goals.

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  Jawaharlal Nehru Technological University

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