Rakesh Kumar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Home Appliance technical Training manager.

Ghaziabad, Uttar Pradesh, India

Handle Franchisees channel partner to deliver & perform day to day service parameter.

Gurgaon, India

~Managing Service Operations Tech support for entire Haryana for Appliances & SecuritySolutions.~Managing the technical product training cycle for technicians to ensure regular trained manpower isavailable in the field.~Identifying training needs, designing, fixing of training schedule, preparing training materials, manuals,etc., conducting training programs and ensuring training effectiveness through periodic collection offeedback.~Conducting the star rating evaluation process of Authorized Service Providers (ASPs) technicians andconstantly evaluating and enhancing their competencies.~Planning and organizing branch level schemes for star technicians to ensure retention.~Conducting ASP Customer Audits and giving feedback & training for improvement of Service Delivery.~Setting up excellence centers as per plan.~Ensuring Compliance with CSR training for employability.~Technically supporting in service delivery process:>Improving First Time Fix (FTF) parameter for the branch by working on the technical know-how of thetechnicians.>Analyzing causes of repeat failures, warranty, consumption, part failures and product failures andproviding action plan for resolving the identified causes, implementation of the same and measuring theeffect.>Customer Satisfaction Index - Enhancing the index by working on technicians soft skills and technicalunderstanding.>Handling of critical complaints along with technicians.>Calibration of all testing, inspection and measuring instruments>Ensuring certification of various special processes like brazing, gas-cycles etc. at the ASP end>Conducting field trials of New Product Introductions (NPI).⊛Reporting to Branch Service Head.Product Handled : Refrigerators (Resident & Medical),Washing Machines, Microwave Ovens, Airconditioners & Chest Freezers.⋑Workforce Handled : 190 Field Technicians.

Jaipur, Rajasthan, India

Planning & Execution for New hire & Refresher Training~Technical Content Creation~MIS reporting and maintaining Quality Parameters.~Minimizing NFF/FRs calls by service Installer’s training.~Provide technical training to service Installers & CCOs.~Monthly/weekly audit of worst ISPs as per SOPs.~Share weekly audit report to regional managers for ISP NCs & process improvement points.~Reporting the market issues to the Broadcasting team.~Releasing new technical bulletins for Installer & CCOs.~Warehouse visit for material quality Inspection as per the field defects.~Handling all the Technical escalations related to service.~Validation of Work orders completed by the ISPs.⊛Reporting to AGM-Service.∅Product Handled : CPE - DTH (SDU & MDU)⋑Workforce Handled : 260 Field Service Engineers.

New Delhi Area, India

Technical training on Robotics to solve any given problem statement.

Responsibility: 1.To Research and development all technical products . 2.To deliver a quality product to various educational Institutes . 3. To train student on Robotics, Aeromodeling, Animation with Passion.

Fit line Retail India Pvt. Ldt. (Deals with all kind of health equipment e.g. Treadmills, Arc Trainers etc; Responsibility: 1.Assist to manager in engineering issues. 2.Site Supervision, Quality Control and Safety assurance at site.Nature of job: 1. Deal with all type of Technical issues of CYBEX Machines i.e. Treadmills, Arc Trainers. 2. Deals with DRIVES, MCB (MOTOR CONTROLLING BOARD) , Electronic panel testing, Trouble shooting etc.

B.Tech, Electronics & Tele Communication Engineering

Xth

Physics, Chemistry, Mathematics, Biology, English 2nd

Education record

Science,S.S.T, English, Hindi, Mathematics 1st; Done Automation Training (PLC, SACDA, AUTOCAD, PANNEL DESINIG, DRIVERS) . Basic knowledge.

Xiith

Education record

Bachelor Of Technology (B.Tech), Electrical, Electronics And Communications Engineering