Rakesh Kumar Email & Phone Number

Patna, Br, In

Patna, Br, In

Ranchi, Jharkhand, India

Ranchi, Jharkhand, India

Ranchi Area, India

Managing and training the concierge, night auditor and team of receptionistsEnsuring the front desk provides a professional and friendly service for customersDealing with customers, including handling complaints when they come to the deskTroubleshooting emergenciesScheduling staff rosterLiaising with other departments

New Delhi Area, India

• To perform all job duties toward the goal of maximizing pain relief service while simultaneously maximizing corporate profit.• RWA Camps• Dental/ body check ups- corporate.• Schools yearly health check up. • Focusing on promotion of various vertical. i.e cosmetic surgery could be potentially strong for bridal segment.• Employee welfare Program.• To ensure each Patient Care Agent is properly trained to deliver efficient, effective service to Hospital Patient and does whatever it takes to ensure that they are satisfied with their treatment.• To ensure that the Front Office staff complies with all safety guidelines.• To resolve guest relation problems skillfully with a willingness and desire to understand a patient's viewpoint and make any necessary billing adjustments so that they are satisfied when they leave.• To regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.• To administer employee incentive programs and motivate staff as necessary.• To control the inventory of Clinical supplies and forms.• To communicate effectively to ensure a smooth running operation.• To assist other departments as needed and perform other duties as assigned• Check Financial Part everyday.

Gurgaon, India

 Responsible for smooth operation. To monitor the quality of welcome extended to guests To ensure that all hotel standards and procedures are applied To manage daily billing and paymentTo perform all job duties toward the goal of maximizing guest service while simultaneously maximizing corporate profit.

Gurgaon, India

Responsible for all VIP's, guests concerns or elevated requests, front line assistance and operational consistency in the building.Various duties include greeting important guests at check-in, escorting guests to rooms, room inspections, follow-up calls to guest requests, acting as the onsite contact for meetings and serving as extra staff when departments get busy.Building Relation with the guest.

New Delhi Area, India

India

Greets, registers, and assigns rooms to guests.Issues room key to guest.Responsible for proper key control and other security measures.Transmits and receives telephone messages and sets up guests’ wake-up calls.Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to guest folio.Makes restaurant, transportation, or entertainment reservations for guestsDeposits guests’ valuables in hotel safe or safe deposit box.Checks out guests and inquires about their stay.Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.Actively builds awareness of the Brand to guests.Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.Confers and cooperates with other departments as needed to ensure coordination of activities.Works toward a 90% walk-in conversion rate goal.Ensures Inn compliance of all company policies and procedures.Adheres to all safety procedures and informs management of any unsafe conditions.Attends meetings and training as requested.

Post Graduate Diploma, Hospitality Operations Management

Master Of Business Administration - Mba, Hospitality Administration/Management

O Bachelor Of Commerce; S; High School, Account

Xth, Matriculation

Master Of Business Administration - Mba, Hospitality Administration/Management, A