•Revenue and Planning Systems, Optimization and Decision Support Systems •Reconcile monthly operating budgets and share updated financial reports with the senior management team.•Planning and controlling Management Information activities for respective campaigns, to meet the requirements.•Design and manage daily, weekly and monthly reports eternally & externally. •Prepare ad-hoc reports as per stakeholder’s requirement•Maintain clear and accurate operations documents/procedures for reference purposes.•Resource performance Report & deck and Ensure timely delivery and 100% accuracy of all reports•Automation of the regular reports through VBA macros & Manual Testing of automations•Responsible for updating Operations data in portal accurately•Provide analysis on the operational metrics to stakeholders for effective decision making.•Design and Generate Presentations & Dashboards in PowerPoint

• Collecting lots of raw data from vender and converting it to information.• Eliminating manual work by VBA automations for the team• Handling different type of data for Operations and Perform the analytical work as per Requirement and create the forecast report.• Preparation of daily weekly and monthly reports including both routine and adhoc reports, ability to grasp business requirements, communicate understanding and apply logical thinking and analytical.• Determines changes in physical database by studying project requirements; identifying database characteristics relevant to business requirement.• Creating Dashboard showing all performance for Adobe Process

• Collating the daily production trackers of all associates on the daily basis.• Generate & Maintain daily & weekly production hours report.• Design and manage daily operation performance report (OPS Report).• Design and manage daily, weekly, monthly and quarterly efficiency report.• Handle and assist the MI team members in absence of assistant manager • Prepare the QRC & VAS services MIS on daily & Monthly basis.

• Grooming people who have newly joined Operations team.• Resolving the escalation & issue for customer satisfaction.• Preparing operations team performance reports on daily & Monthly Basis.• Rolling out updates Maintaining an update tracker of process

• Resolving customer queries and providing end to end resolution.• Resolving the escalation & issue for customer satisfaction.• Providing the floor support to new associates