Rakesh Kumar Email & Phone Number

Faridabad, Hr, In

Gurugram, Haryana, India

• Collecting and Analyzing Customer data.• Extracting Data from sources like Zoho (Creator/books/Desk/CRM) and Website to perform Analysis and Report making.• Cleaning, transforming, and validating data to ensure accuracy and reliability. Creating reports, visualizations, and dashboards to present findings.• Utilizes Advanced Excel, Power bi, SQL, etc. for data analysis, reporting, and modeling to support decision-making and business improvement initiatives.• Using CRM Systems to manage relationships.• Developing new ways to meet customer’s needs.• Handling customer complaints.• Coordinate with the sales team for required data.• Creating daily leads & follow-up target sales manager & coordinate.• Respond and resolve customer complaints quickly and efficiently.• Using CRM Management. Zoho Desk, Zoho Analytics for Collection Data.• Change the module as required.• Handling East, West, North, South, Indonesia, Dubai report.

Delhi, India

• MIS (Management Information System)• Data Analysis• MIS Master Reports• Cluster Head Attendance according to their leads.• Invoicing report for management.• Daily, Weekly, Monthly Reports.• Created a dynamic dashboard for tracking installation done, pending• Preprepared PPTs and Charts.• P&L for Organization level (Profit and Loss)• Sales Order report from creating to delivery with TAT, and delay. • Gross Margin calculating which helps to track company growth• Incentive calculation for all sales team according to the given criteria.• Product wise report generating which helps to find out track sales report on the product level.• Account assigning as per KAM/sales spoc bandwidth and creating dashboard for tracking team KRA and KPI.• Have created Payment lookup which helps to KAMs team find the all billing details by entering by client code where you can see dues amount, last transacting date and renewal rate.• Creating Ticket data with TAT, creating ticket, closed ticket etc.• Creating and sharing daily payment collection, invoicing report to top management of the company.• Creating revenue report for management.• Debtor reconciliation, matching dues and giving the actual outstanding to the client.• Creating all types report fully dynamically, it helps to manager track your team performance real time.• Support provided to all sales and KAM team which help to perform the best.• Support providing for Excel, google sheet, and formulas for all teams.

Delhi, India

Working As a Technical Support problems related to Internet ServicesSolving Customer problem related to Slow speed, Ping Loss, connection Failure andProvide Timely solution On call

Noida, Uttar Pradesh, India

Master Of Computer Applications - Mca, Data Modeling/Warehousing And Database Administration

Bca, Data Modeling/Warehousing And Database Administration