Project Transition and Delivery– Responsible for end to end integrity and delivery of multiple projects.Change Management and Process Improvement– Identify and assess the business requirement for changes required, if any in project scope, and integrate the new requirements in the ongoing project.Risk & Issues Management – Monitor and mitigate risks by understanding the customer’s business, escalating and resolving issues across multiple delivery groups and/or projects maintain an Issue log and feedback databaseEscalation Management and CSAT– Ensure timely escalation to the correct person/team,resolve outstanding issues,seek and process customer feedback, enable and track CSAT surveysBudget & Cost Management– Responsible for budget forecasting, budgeting the project,margin and cost benefit analysis (CBA).Stakeholder Management– Foster key relationships with Business Partners to manage projects, related commercials and technical resources.work with Third party Project teams to deliver service to client.Project Performance– Aim at successfully delivering projects through effective project governance to ensure all deliverables in terms of time,cost and quality are met.

Project Transition and Delivery– Responsible for end to end support transition, integrity and delivery of multiple projects.Resource Management and Leadership– Identify, lead and assign the correct resources as per the scope, maintain work schedule in accordance to the project milestones and reporting hours reported and expensesChange Management and Process Improvement– Identify and assess the business requirement for changes required, if any in project scope, and integrate the new requirements in the ongoing project.Risk Management & Issues– Monitor and mitigate risks by understanding the customer’s business, escalating and resolving issues across multiple delivery groups and/or projects maintain an Issue log and feedback databaseEscalation Management and CSAT– Involved in critical escalation management team, ensure timely escalation to the correct person/team,resolve outstanding issues,seek and process customer feedback, enable and track CSAT surveysRevenue Assurance, Growth and Billing– Responsible for revenue forecasting,recognition and growth, budgeting the project,margin and cost benefit analysis (CBA).Stakeholder Management– Foster key relationships with Business Partners to manage projects, related commercials and technical resources.work with Third party Project teams to deliver service to client.Metrics and Compliance– Instrumental for driving SOX, InfoSec and quality compliance within the team.Project Performance– Aim at successfully delivering projects through effective program management to ensure all deliverables in terms of time,cost and quality are met.Provide technical solutions to customers with professionalism and enthusiasm along with providing accurate information like activity reports, forecasts,SLAs,KPIs,etcTeam Management– Lead and mentor the team and project performance by identifying bottle necks and solutions for improvements.Impart training sessions and conduct appraisals to motivate them to achieve their organizational goals.

•Supervising end-to-end support transition, integrity and delivery of multiple projects•Maintaining work schedule in accordance to the project milestones and reporting hours reported & expenses•Addressing risks by understanding the customer’s business, escalating and resolving issues across multiple delivery groups•Leading and Ensuring timely escalation to the correct vertical, resolving outstanding issues and processing customer feedback•Facilitating SOX, InfoSec ,Quality compliance and Risk Management for the project•Exploring bottlenecks and solutions for improvements•Rendering training sessions and conducting appraisals to motivate them to achieve their organizational goals•Responsible for Customer Invoice, Effort Estimation, Span management•Implementing lean process for Infrastructure management service projects•Responsible for InfoSec and QMS, Revenue & Budget, IT-Infrastructure and Improving Process and Operational excellence, Skill and Interest Management and writing Technical Binders and Case study documents for the project.•Responsible for Project design, implementation and status review with program managers and clients.•Preparing proposal, Solution document and service definition document related to System center/Wintel/Messaging/Connectivity (NSS &IPT) support, Service Desk and DBA for Managed service.•Initiating end to end service establishment for new service line including Plan document.•Creating service definition documents for new/old projects(Staff Aug/Managed service/T&M)•Creating resource utilization reports and allocation for each service line and reviewing with client and program Manager•Scheduling meetings (Weekly/Monthly/Quarterly) with Client and sharing MoM.•Reviewing and defining SLO, SOW with client. Quarterly review of support service status with client and Program Managers.•Reviewing and Approving Delivery KRAs and Resource appraisals for team members. Preparing shift Roaster and OBS for the entire project team.

Technical Project Management - Ensure end to end integrity and delivery of multiple projects including project planning, execution, change management, training, UAT and production rollout.Service Delivery - Managing Service Delivery of Messaging and Server Support team for one of US based client.Operational support: Providing day to day operational for system center products, McAfee and other with zero downtime.Technical Consultation & SME - 1) Identify and assess the business requirement for changes required, work with customer and other teams to identify technical challenges and solution for operational enhancement. 2) Provide Technical solution and suggestions based on gap analysis of current system center infra. 3) Solve high level technical issue escalated by L3 engineers.4) Preparing proposal document related to system Center Managed service and/or one time implementation/Migration Projects. 5) Architecture and designing of system Center products of new and existing clientTechnical Documentation – Work with team to create technical documents like architectural diagram,Infra build documents, Operational and process work flow and repository for future purposeStrong knowledge of:o System Center: SMS 2003, SCCM, SCOM, SCSM, SCVMM, SCDPM, SCEP and SC orc.o Wintel: Active Directory, DNS, DHCP, File & Print, ADFS, CA, Direct Access, NPS(RADIUS & NAP), DFSR etc.o Virtualization & Cloud : VM ware(4.x,5.x and 6.x), Azure, Hyper-V, AT&T Synaptic Cloud,O365o Storage: SAN (EMC and Dell), NAS (EMC and Dell) and DAS.o Backup – Symantec (backup exec 2010/2012/2014), Veeam (7/8)o Server OS and Database– Windows 2000, 2003, 2008/R2, 2012/R2, SQL (2005/2008/2012),SSRSo Hardware: IBM, DELL, HP, CISCOo New Technologies – SDI(Software Defined Infrastructure),VBLOCK &VCE technologies, E3T

Technical Project Management - Ensure end to end integrity and delivery of multiple projects including project planning, execution, change management, training, UAT and production rollout.Operational support: Providing day to day operational for system center products, McAfee and other with zero downtime.Technical Consultation & SME - 1) Identify and assess the business requirement for changes required, work with customer and other teams to identify technical challenges and solution for operational enhancement. 2) Provide Technical solution and suggestions based on gap analysis of current system center infra. 3) Solve high level technical issue escalated by L3 engineers.4) Preparing proposal document related to system Center Managed service and/or one time implementation/Migration Projects. 5) Architecture and designing of system Center products of new and existing clientTechnical Documentation – Work with team to create technical documents like architectural diagram,Infra build documents, Operational and process work flow and repository for future purposeStrong knowledge of:o System Center: SMS 2003, SCCM, SCOM, SCSM, SCVMM, SCDPM, SCEP and SC orc.o Wintel: Active Directory, DNS, DHCP, File & Print, ADFS, CA, Direct Access, NPS(RADIUS & NAP), DFSR etc.o Virtualization & Cloud : VM ware(4.x,5.x and 6.x), Azure, Hyper-V, AT&T Synaptic Cloud,O365o Storage: SAN (EMC and Dell), NAS (EMC and Dell) and DAS.o Backup – Symantec (backup exec 2010/2012/2014), Veeam (7/8)o Server OS and Database– Windows 2000, 2003, 2008/R2, 2012/R2, SQL (2005/2008/2012),SSRSo Hardware: IBM, DELL, HP, CISCOo New Technologies – SDI(Software Defined Infrastructure),

Technical Project Management - Ensure end to end integrity and delivery of multiple projects including project planning, execution, change management, training, UAT and production rollout.Operation support: Providing day to day operational for system center products, McAfee and other with zero downtime.Change Management and Operational improvement – Identify and assess the business requirement for changes required, work with customer and other teams to identify technical challenges and solution for operational enhancement.Technical Documentation – Work with team to create technical documents like architectural diagram,Infra build documents, Operational and process work flow and repository for future purpose.Strong knowledge of:o System Center: SMS 2003, SCCM, SCOM, SCSM, SCVMM, SCDPM, SCEP and SC orc.o Wintel: Active Directory, DNS, DHCP, File & Print, ADFS, CA, Direct Access, NPS(RADIUS & NAP), DFSR etc.o Virtualization & Cloud : VM ware(4.x,5.x and 6.x), Azure, Hyper-V, AT&T Synaptic Cloud,O365o Storage: SAN (EMC and Dell), NAS (EMC and Dell) and DAS.o Backup – Symantec (backup exec 2010/2012/2014), Veeam (7/8)o Server OS and Database– Windows 2000, 2003, 2008/R2, 2012/R2, SQL (2005/2008/2012),SSRS