Rakesh Kumar Email & Phone Number

Ghaziabad, Uttar Pradesh, India

 Lead and manage teams by tracking their tickets and call details. Interface with existing / new customers over phone and/or email and ensure compliance with customer service expectations. Collect feedback from client coordinator and share it with department head. Manage resources based on product / utility and send out monthly report to department head on manpower utilization. Submit daily, weekly and monthly activity report to customers with a copy to department head. Submit monthly activity report to department head. Prepare daily call report and maintain work status report. Provide product Training regularly to Support teams and juniors. Roll out and monitor pilot projects including SFA.

Delhi, India