Rakesh Kumar Email & Phone Number

Ludhiana, Punjab, India

1.To monitor overall operation and ensuring the SOPs2.FAD/FAT/FSAR/DWT Performance 3.MIS and Data Analysis on ageing Wise 4. Countermeasures for any abnormalities and plan accordingly with Team5.Take care of Inbound and Outbound Shipments 6.Ensures quality check of all shipments/bags and ensures zero missing shipment7.Responsible to arrange maximum deliveries within TAT8. Co-ordination with Franchisees to manage delivery and booking load9. Training to the franchisees 10. Monitoring vendor payment and dealing with vendor for vehicle placement on time11. Follow up of outstanding12. Proper monitoring of each shipments 13.Kaizen14.Implementation of SOP'S in the branch 15 5s and Lean process16. Monitoring of E-Way bill17. First, Middle and Last Mile delivery 18.Vendor Management 18.Damage Escalation matrix19.SLA20.CAPA21.Franchisee Management22.Product wise KPI (V,Xand Ecom)23.Data analysis on delivery of premium and B2C shipments24.Customer handling and queries25.Working on ageing wise data closure26.Validation of RTO shipments27.Coordination with CRM Teams28.Closure of customer raised tickets within TAT29.International booking Sop's (as per DHL/UPS/Aramex/FedEx)30.Team handling31.Review Meeting with Top MGT32.KPI analysis33.Arranging DP pickup with timeline34.Arrangement of bikers are per Requirement.

Ambala, Haryana, India

1. To monitor overall operation and ensuring the SOPs.2. Managed north zone Toyota spare parts division 3. Delivery within TAT4. Highlighting abnormalities5. Countermeasures for any abnormalities and plan accordingly with team. 7. Maintaining total quality management(TQM)8. Co-ordination withToyota dealership and focus on customer satisfaction9. Analyzing performance, making KPI, Time and motion analysis 10.Vendor Management and Vehicle placement Mostly (14ft,17ft,19ft,22ft)11. Vendor payment and dealing with accounts team and creating trip sheet12. MIS and data analysis 13.Daily Log,Fill Rate , Tracking and Yobo Hozen,Gps data analysis etc14. Training to drivers, Loaders on regular basis15.Kaizen16. Warehouse management17. Daily Reports18. Weekly Reports19.5s and lean process20. SLA

Faridabad, Haryana, India

1. Plan for dispatch of Tractors as per Escorts daily production & send to (EDC} Escorts Distribution Centre (Tractors Depot) as per requirement of Customers for smooth operation2. (EDC} Escorts Distribution Centre (Tractors Depot) which is maintained by TCI3. Coordination with customers for dispatch of tractors and depot team4. Arrangement & Scheduling of vehicles for daily requirements5. Generation of M.I.S, Such as stock report, vehicle performance report circulate to Customers & also per requirement of TCI management6. Billing of Logistics activities7. Maintaining quality of tractors8. PDI (Pre Dispatch Inspection) of tractors by quality team

Master Of Business Administration - Mba

B.Com (Hons), Accounting And Finance

Higher Secondry, Commerce