Rakesh Kumar Behera Email & Phone Number

• ServiceNow Certified Professional with experience on ServiceNow Development & Administration.• Experience on Technical implementation of various ServiceNow Modules such as Change Management, Incident Management, Problem Management, Service Catalog and Configuration Management.• Expertise in developing Client Scripts, Business Rules, UI policies, UI actions, Script Include, SLA, Import sets, ACLs.• Hands on experience in UI pages, UI Policies, workflow and Core Configuration.• Expertise in scripting using Glide Script, Glide AJAX.• Integration of ServiceNow with ServiceNow via. SOAP, Scripted SOAP, LDAP, Single Sign On.• Expertise in designing and developing custom applications in ServiceNow.• Created various frontend forms and associated Client Scripts, UI policies, including advanced customization.• Expertise in creating and managing Service Catalogs, Record Producers, Order Guide, UI Pages.• Expertise in design and developing Workflows.• Strong customer centric approach with excellent analytical, co-ordination, communication, presentation, leadership skills and documentation.• Communicating with the end users and understanding the difficulties and as per that improving automation and efficiency in ServiceNow.• IT Operations Management (Discovery, CMDB, Mid Servers, Probes and Sensors)

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  Servicenow Consultant

  Diageo

  Sep 2017 - Present - Bangalore Urban, Karnataka, India

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  Centurion University Of Technology And Management

  Mechanical Engineering