Catchment Sales Manager
CurrentThis role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.Responsibilities :Store Operations & Audit / Compliance :- Adherence of Store Operations in line with pre-defined SOPs- Ensure that the look and feel of the store is as per guidelines/standards- Track efficient Cash handling; prevent shoplifting / ensure safety and security- Visual merchandising as per plan / guidelines- Inventory and stock management to prevent stock-outs or excess Inventory- KPI reporting as per guidelines and on-timeStrategic Roll outs :- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)- Manage closure of current store during refit & conversionProfitability :- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell- To ensure required MIS & tracking at CRO levels- Manage Store expenses are as per plan- Provide suggestions / feedback to improve store productivityPeople Development / Team Management :- To ensure daily roistering & briefing to outsourced store staff- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution- Ensure motivation & development of outsourced store staffCustomer Experience :- Ensure adherence to CE guidelines- Manage staff allocation based on demand at point in time- Personally step in to handle demanding customers- Provide suggestions for improvements in CE