Leading operational excellence and business process improvements focused on improving the customer experience is what I do. With 15 years of professional expertise in business operations within multiple industry settings, I am recognised for providing a unique blend of visionary leadership with strategic project planning and achieving bottom-line results.I have provided decisive and insightful leadership and led high-performance teams to manage, implement and streamline complex IT projects and BAU work including managing daily operations and policy implementation. I am also known for coordinating and collaborating with internal organizations and third-party partners.Key Achievements:+Led Team of 10+ personnel+Delivered projects worth $5m+Oversaw KPIs of projects totalling $10m+Fluent in English, Hindi & PunjabiKey Competencies:-Decision Support & Data-Driven approach-Risk Management Framework-Strategy Planning and Implementation-Project Management-Business Transformation-Financial Management-CommunicationTechnologies:-Cloud Technologies-AZURE-Slack-Adobe suite-Zira-Drupal-SharePoint-Document Management-NintexCertifications:-ITIL-Software Testing-CCNA/CCNP-IBP Netcool-Risk Management-Prince2I am currently looking for operational roles in the Banking Industry. I really value the opportunity to have a discussion. Please email me at rakesh.lakhanpal@gmail.com or reach out to me at 0422651077.